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Exceptional Application Experience - Delivering Exceptional Customer App Experience

White Paper Published By: CA Service Assurance
CA Service Assurance
Published:  May 08, 2011
Type:  White Paper
Length:  3 pages

While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough. Without comprehensive, real-time tools, IT is in a constant state of catch up, giving every issue identical significance and suffering under that collective weight in a vain attempt to maintain consistent performance across the board. However, enterprises can achieve customer advantage by monitoring the quality and timeliness of mission-critical applications.

Tags : 
application experience, application delivery, customer app experience, user satisfaction, quality assurance, service management