CWjobs.co.uk

Welcome to CWJobs jobseeker   Register   or   Sign in    0 Saved jobs

10,380 ads for IT jobs from 783 companies

Five Steps to Improving the Customer Service Experience

White Paper Published By: LogMeIn
LogMeIn
Published:  May 15, 2012
Type:  White Paper
Length:  10 pages

The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
 
Ovum recommends that enterprises follow the five steps detailed in this white paper in order to enhance the customer experience, and ultimately, customer loyalty and retention.
 
Although, these steps provide a high level view of customer service improvements, support organizations can tailor the plan to suit their individual business and specific industry needs. Enterprises should improve the customer experience across every point of customer contact in order to drive high resolution and develop loyal customers who are also likely to act as brand advocates.



Tags : 
logmein, marketing, customer service, customer satisfation, customer feedback

Search