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Live Chat Effectiveness Report - 5 Key Findings That will Change your Customer Support Strategy

White Paper Published By: LogMeIn
Published:  Jan 03, 2013
Type:  White Paper
Length:  22 pages

Urgency is the operative word for today’s consumer as they continue to look for ways to shop smarter, find answers quicker and solve routine problems in seconds. The report examines online shopper’s attitudes, opinions, and behaviors towards live chat as well as the satisfaction levels of chats resultant from both opt-in scenarios and pro-active invitations.

Tags : 
live chat, roi, effectiveness 2012, report, opt in scenario, live chat, collaboration, logmein, knowledge management, enterprise applications, business technology