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5 Characteristics of Best-In-Class Service Desk Vendors for SMB's

White Paper Published By: GSS Infotech
GSS Infotech
Published:  Jun 11, 2013
Type:  White Paper
Length:  8 pages

SMB’s are often in the unenviable position of providing support to their organization in one of two environments. Either, using an industrial-strength help desk software solution designed with much larger enterprises in mind, Or working with a disjointed collection of free software tools where work around’s become standard process. 

While all organizations are tasked with the mandate of the prevailing economic climate of: “doing more with less”, when compared to their larger counterparts, small or mid-sized businesses have vastly different needs.

This whitepaper addresses the needs of the SMB Service Desk function, and is intended to be used as a framework for approaching outsourced service desk delivery, partner selection, and ensuring painless adoption.

Tags : 
gss infotech, service desk, smb, help desk, smb service desk function, software tools, it management