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Transforming customer service with business analytics

White Paper Published By: IBM
IBM
Published:  Oct 31, 2013
Type:  White Paper
Length:  8 pages

Business analytics can help customer service departments acquire the information and capabilities to transform themselves.



Tags : 
analytics, customer service, business analytics, customer relationship management, business intelligence, social media, customer retention, customer loyalty, customer lifetime value, crm & customer care

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