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Improve government with a Smarter Process approach

White Paper Published By: IBM
IBM
Published:  Nov 05, 2013
Type:  White Paper
Length:  12 pages

Providing a superior experience for citizens and constituents is not easy, and gone are the days when problematic customer interactions can be smoothed over by empathetic service representatives.
In an omni-channel world, the number of citizen touchpoints is not only increasing, but is increasingly automated, and governments will not get many chances to take the steps that are required to make things right. Unlike at any other time in history, the quality of your operations will shine through, in virtually every interaction with the citizen. A Smarter Process approach helps you to reinvent business operations in the era of the citizen.

 



Tags : 
government, smarter process approach, agility, business process management, bpm, cities, efficient government

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