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Seven Trends Driving Effectiveness in the Contact Center

White Paper Published By: Avaya
Published:  Dec 18, 2013
Type:  White Paper
Length:  11 pages

The mobile world, the impact of social media, and the evolution and consumption of different technologies are forcing and enabling organizations to become more agile and responsive.

It’s no longer just a phone call to the contact center with a request or complaint — customers want to use whatever channel is most convenient, whenever they want, to initiate interactions.

Download this whitepaper to learn the seven trends driving effectiveness in the contact center. Compliments of Avaya.

Tags : 
avaya, contact center, mobile, social media, customer service, cem, customer experience management, it management