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The State of Support Services 2014

White Paper Published By: LogMeIn
LogMeIn
Published:  Mar 19, 2015
Type:  White Paper
Length:  12 pages

Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission  statements are changing at breakneck speed. Our support organizations are adding new services, taking on new roles and responsibilities, engaging in different ways with their customers, and consolidating many operational functions to create a scalable delivery model that is focused on customer success and outcomes within a cost structure that meets the company’s revenue, cost, and margin goals. This report will explore some of these issues, and how support organizations can make the shift needed to meet their customers' needs.



Tags : 
delivery models, customer support, support services, service offerings, crm & customer care, marketing research, sales

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