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eBook: Five Tech Trends Redefining the Customer Experience

White Paper Published By: Genesys
Published:  Jun 06, 2017
Type:  White Paper
Length:  10 pages

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.

In this eBook, learn: 

  • Five trends will have the biggest impact on customer experience
  • How to use machine learning to detect patterns and trends to deliver the next great customer experiences
  • How to future-proof your contact center and adapt to changing customer needs

Tags : 
genesys, customer experience, contact center solutions, contact center, customer needs