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ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Chapter

White Paper Published By: Genesys
Genesys
Published:  Feb 22, 2018
Type:  White Paper
Length:  21 pages

Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey.

Download this paper to learn how to:

  • Transform single interactions into personalized customer journeys
  • Empower employees with the right set of tools, including a unified desktop
  • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations



Tags : 
contactbabel, contact center, omnichannel, routing, customer experience

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