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A global media conglomerate reduced MTTR by 50% with LTI’s AIOps Solution

White Paper Published By: Larsen & Toubro Infotech(LTI)
Larsen & Toubro Infotech(LTI)
Published:  Aug 13, 2019
Type:  White Paper
Length:  4 pages

The client, under a managed services contract for infrastructure services, was dissatisfied with the existing service provider due to stagnant quality of support, lack of innovation and inferior/ deteriorating end user. They wanted reduced downtime and optimal operational metric, and enhanced end-user experience. LTI helped in executing a series of interventions as part of the “Amplified Outcomes” support model.

Business benefits:

  • 30% reduction in TCO
  • 65% reduction in alerts
  • 70% reduction in P1 tickets

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