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CWJobs Whitepaper Directory

Choose from hundreds of technology whitepapers from leading industry experts including IBM, Cisco, Symantec and Citrix.

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Results 276 - 290 of 290Sort Results By: Published Date | Title | Company Name
Published By: Polycom     Published Date: Jun 08, 2016
"Have you heard about Polycom’s groundbreaking new meeting collaboration solutions? Are you curious how Polycom® RealPresence Trio™, RealPresence Centro™ and others fit into your Skype for Business plans? View the on-demand webinar, “Create Exceptional Meeting Experiences with Skype for Business and Polycom: A Q&A with Jeff Schertz, Skype for Business MVP” for a conversation about Polycom’s newest solutions and see how they elevate the collaboration possibilities of Skype for Business. And how they can enhance your meeting experiences."
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business optimization, business strategy, network management, business applications, best practices, business process management, collaboration, productivity
    
Polycom
Published By: Eaton     Published Date: Feb 08, 2017
Budgeting for electricity, securing adequate supplies of it and finding ways to use less of it are all common topics of conversation among data center operators. Ensuring that the power their IT resources rely on is both dependable and clean, sadly, can sometimes be an afterthought.
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Eaton
Published By: IBM     Published Date: Apr 01, 2015
Is email still the “killer app” it used to be? Social technologies and mobile capabilities are changing the way people communicate in the workplace. Many organizations are employing BYOD strategies and embracing social business tools like file sharing, chat, wikis and communities. In the past, email was used for storing and sharing documents and having conversations with groups. Tasks which are much better suited for today's social cloud collaboration tools. Email usage may be evolving, but email is not dead. In fact, everyone in the organization from executives to factory workers needs email to stay connected. And many organizations are moving their messaging to cloud to take advantage of the flexibility and cost savings a cloud environment provides. In this webcast, you will learn: • How the nature of email has changed and why everyone in your organization needs it. • Why the cloud makes sense for messaging for everyone from executives, to sales, to boundary workers, either as hybrid solution or for the entire workforce. • How email complements social business technologies and how you can start using your email more efficiently in the workplace. • How moving messaging to the cloud can help reduce IT cost and complexity.
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email, social technologies, byod, file sharing, chat, cloud, ibm, networking
    
IBM
Published By: Oracle_Hospitality Hotels     Published Date: Sep 26, 2016
Enable valuable digital dialogues through a combination of marketing automation, interactive video, and personalized content. Intelligently crafting these elements of your campaign, while effectively integrating the tech stack tools that empower 1:1 conversations (OVP, MAP, and CRM), can create a remarkable video marketing strategy.
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Oracle_Hospitality Hotels
Published By: Genesys     Published Date: Jul 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
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Genesys
Published By: Genesys     Published Date: Jul 13, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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Genesys
Published By: Genesys     Published Date: Jul 13, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency. Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable. To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context. Download this white paper to learn about: • 6 benefits to asynchronous messaging in B2C customer experience and operations • Incorporating asynchronous messaging into your u
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Genesys
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
"This Frost & Sullivan report sparks IT infrastructure economics conversation and fosters expert decisions with the following insights: 6 myths about IT financials debunked 3 basic tenets of IT the CFO needs to understand 2 tables assessing IT options from a TCO and business goals perspective"
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Hewlett Packard Enterprise
Published By: IBM     Published Date: Apr 20, 2017
Protecting confidential data while keeping mobile users productive. The terms Data Leak Prevention (DLP) and Container are beginning to dominate the mobile management conversation. Over the past few years great strides have been made in providing the tools and solutions that offer management and security for mobile devices; both for devices the enterprise owns and those that employees own. While these solutions generally meet the need to secure the device, they have been lacking in some of the more sophisticated security aspects that are commonplace in laptop and distributed network deployments. Specifically lacking are the robust DLP controls common in laptop management solutions.
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IBM
Published By: IBM     Published Date: Apr 20, 2017
Protecting confidential data while keeping mobile users productive. The terms Data Leak Prevention (DLP) and Container are beginning to dominate the mobile management conversation. Over the past few years great strides have been made in providing the tools and solutions that offer management and security for mobile devices; both for devices the enterprise owns and those that employees own. While these solutions generally meet the need to secure the device, they have been lacking in some of the more sophisticated security aspects that are commonplace in laptop and distributed network deployments. Specifically lacking are the robust DLP controls common in laptop management solutions.
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mobile management, system solutions, data security, software management, personal data management, device management
    
IBM
Published By: Lookout     Published Date: Aug 28, 2017
Mobile devices have rapidly become ground zero for a wide spectrum of risk that includes malicious targeted attacks on devices and network connections, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. Read the four mobile security insights CISOs must know to prepare for a strategic conversation with the CEO and board about reducing mobile risks and the business value associated with fast remediation of mobile security incidents.
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mobile security, mobile risks, device attacks, network attacks, malware attack
    
Lookout
Published By: Excellus BlueCross BlueShield     Published Date: Sep 18, 2018
What’s the secret to getting the most out of your High Deductible Health Plan (HDHP)? Getting comfortable talking to your doctor about costs. When you have healthy conversations about procedures, prescriptions, and general costs, you will find new ways to save money that you never knew existed. Want to know how to get more out of your HDHP? Just ask.
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hdhp, excellus, preventive care, health savings, health insurance, health benefits
    
Excellus BlueCross BlueShield
Published By: Adobe     Published Date: Sep 21, 2017
"Download our Email Comes of Age guide so you can make every conversation engaging — including awkward ones. You’ll learn how to transition from pushing products to pushing the customer’s needs first — so that you’ll always give them the content they crave. Read our guide to learn how you can: --Know your customers better by integrating more data --Ensure every email reaches the inbox --Delight customers with personalized experiences"
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Adobe
Published By: PGi     Published Date: Jan 24, 2019
Vous n’envisageriez pas une conversation téléphonique cruciale avec un investisseur, un événement clients ou une réunion avec une partie prenante qui aurait lieu dans l’aire ouverte de votre bureau. Alors pourquoi organiseriez-vous un évènement virtuel important sur une plateforme dont les caractéristiques favorisent la collaboration et le travail en équipe pour un petit groupe ?
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PGi
Published By: Kustomer     Published Date: Aug 27, 2019
Differentiating your customer service starts with one thing: improving the agent experience. Learn the importance of empowering service teams with better processes and technology, to focus on delivering the type of support that builds trust, loyalty and economic value.
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'customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”
    
Kustomer
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