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Results 151 - 175 of 1072Sort Results By: Published Date | Title | Company Name
Published By: Zendesk     Published Date: Aug 26, 2016
This white paper provides a full analysis on how Zendesk successfully helped Trustpilot with customer service needs.
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Zendesk
Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk
Published By: Zendesk     Published Date: Jan 03, 2019
After its founding, Mediaocean evaluated 10 customer service vendors before choosing the Zendesk Support platform to manage its global support activities. Three years later, however, a private equity firm acquired a majority share of the company and mandated switching to an alternative platform. See why Mediaocean reverted back to Zendesk and how the company uses Zendesk to power their customer support needs.
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Zendesk
Published By: Zendesk     Published Date: Jan 03, 2019
Today's marketplace is hypercompetitive. Brands compete for attention, hoping they can turn that attention into a loyal customer. But too many companies are not able to build a long-term relationship that results in a loyal customer because the customer had a poor experience. To remain competitive, brands need to create compelling integrated customer experiences that continue to evolve and reduce the friction between company and customer over the lifetime of the relationship. This IDC Vendor Spotlight discusses the current challenge that organizations face in providing a differentiating customer support experience and the potential that technology offers as a lever to improve the customer support experience.
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Zendesk
Published By: Zendesk     Published Date: Jan 03, 2019
Upgrades, upgrades, upgrades. Everyone is making them and so you ask yourself: Should your business upgrade systems, too? It seems like there’s always a newer version or better software out there. Yet while implementing new and improved systems can help your business scale and save your company money, it’s important to know whether new software is worth the transition. Zendesk recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of Zendesk on organizations. Forrester interviewed five customers and conducted a financial analysis. In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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Zendesk
Published By: Zendesk     Published Date: Feb 20, 2019
With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies tackle customer support to identify what separates leaders from everyone else.
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Zendesk
Published By: Oracle     Published Date: Mar 06, 2017
Enterprise mobility is here to stay, but many customers are still bound to their desktops due to the lack of a mobile solution.
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Oracle
Published By: Citrix Systems     Published Date: Feb 23, 2011
Citrix solution brief explains the key considerations and employee, IT and organizational benefits derived from a BYO program.
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citrix systems australia, byo program, employee productivity, business process, bring your own computer, employee productivity, corporate data ownership, desktop virtualization
    
Citrix Systems
Published By: Citrix Systems     Published Date: Feb 23, 2011
Citrix solution brief explains the technical functionality of Citrix solutions that enable a successful BYO program.
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citrix systems australia, byo program, employee productivity, windows desktop, bring your own computer, employee productivity, data security, mobile computing
    
Citrix Systems
Published By: Citrix Systems     Published Date: Feb 23, 2011
By using Citrix ReceiverT, organisations are able to deliver virtualized applications and desktops to their employees' mobile devices.
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citrix systems australia, customer profile, apple ipad, citrix receiver, employee productivity, mobile devices, virtual desktop, productivity
    
Citrix Systems
Published By: VMware     Published Date: May 20, 2011
Discover how visionary business leaders are using Windows 7 migration strategies to build a virtualized desktop architecture that will deliver long-term strategic business advantage.
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vmware, windows 7, migration, windows xp, business dividends
    
VMware
Published By: VMware     Published Date: May 20, 2011
This paper sets out the issues and explores the options - while providing a clear business case for moving forward with a virtualized desktop environment.
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vmware, windows 7, migration, windows xp, virtualized desktop environment, microsoft, operating system, virtualization
    
VMware
Published By: VMware     Published Date: May 20, 2011
The report highlights the key considerations associated with simplifying application deployments through application virtualization and automating desktop provisioning and management through desktop virtualization.
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vmware, desktop virtualization, operating system, migration, forrester consulting, automation, virtualization
    
VMware
Published By: Adobe     Published Date: Apr 25, 2016
In this paper, we explore the IT management environment. How can you integrate document solutions across desktops, mobile apps, and the cloud to better meet business demands, without creating so much complexity that it causes IT to suffer?
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enterprise mobility, mobile application security, it management, vulnerability management, mobile device management
    
Adobe
Published By: Adobe     Published Date: Apr 25, 2016
Im vorliegenden Paper beschäftigen wir uns mit der IT-Umgebung. Wie können Sie einfach zu verwaltende Dokumentenlösungen implementieren, die Desktop-Anwendungen, Apps und die Cloud aufeinander abstimmen und so den Anforderungen der modernen Arbeitswelt gerecht werden?
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Adobe
Published By: Adobe     Published Date: Apr 25, 2016
In this paper, we explore the IT management environment. How can you integrate document solutions across desktops, mobile apps, and the cloud to better meet business demands, without creating so much complexity that it causes IT to suffer?
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enterprise mobility, mobile application security, it management, vulnerability management, mobile device management
    
Adobe
Published By: Adobe     Published Date: Jul 04, 2016
More and more interactions are shifting from the desktop to smartphones and tablets, so the value of that screen and the massive potential it represents grows daily. As do the opportunitie —and potential pitfalls—for marketers.
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mobile, mobility, customer interaction, mobile devices
    
Adobe
Published By: Riverbed     Published Date: Jul 17, 2013
International Herald Tribune (IHT) needed to ensure that all of its journalists, regardless of their location, have network access 24x7 to meet their demanding editorial schedule. Read the case study to learn how IHT deployed Riverbed Cascade™ to gain insight into their WAN traffic and a true end-to-end view of the application delivery path from servers to desktops.
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herald tribune, iht, network access, riverbed cascade, riverbed, cascade, wan traffic, wan
    
Riverbed
Published By: Riverbed     Published Date: Jul 17, 2013
How to effectively troubleshoot your VDI deployment Virtual desktop infrastructure has come a long way since the first steps were taken a decade ago to run desktop workloads in the data center. While more pervasive today, VDI technologies are latency-sensitive, and wholly dependent on the network. Complaints of poor end-user experience persist, especially over the WAN at branch offices where bandwidth constraints and latency delays are common. But there is a way to ensure consistent and reliable VDI performance to deliver: Reduced downtime Faster troubleshooting Improved SLAs Enhanced planning and control Read this brief to learn how the Riverbed® Cascade® application-aware network performance management (NPM) solution unlocks VDI visibility.
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virtual desktop, infrastructure, deployments, cascade, riverbed, local area networking, network architecture, network management
    
Riverbed
Published By: NetApp     Published Date: Feb 15, 2017
How can hybrid-flash array users benefit from a move to all-flash? This case study profiles a large European organization that moved their VMware server and desktop environments from hybrid-flash to NetApp AFF all-flash systems
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Okta     Published Date: Mar 10, 2016
Rotary Simplifies Online Access for Members with Okta. Learn how Rotary achieved $300k annual savings and a 75% reduction in help-desk tickets with Okta.
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Okta
Published By: Zendesk     Published Date: Dec 02, 2016
The importance of agility in business is not breaking news. With the rise of technology, connectivity, and mobility, chances are that you’ve had to rework everything from logistics and operations to how you process employee payroll. Changing the way you work, and the tools you work with, extends to your customer base, too. These relationships also need to be maintained and are just as dynamic as what’s happening in-house.
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retail, ecommerce, web ecommerce, customer service, customer service, global support
    
Zendesk
Published By: Zendesk     Published Date: Dec 02, 2016
To provide the highest level of customer service, your support team must decide when to be available. Yes, this could mean 24/7/365. But don’t worry. There are options at hand that will allow you to deliver anytime, anywhere service and get global, fast—regardless of the size of your company.
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retail, ecommerce, web ecommerce, customer service, customer service, global support
    
Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
in importar cuál es tu negocio o el horario de atención, tu puerta siempre está abierta. Los clientes de hoy en día hacen preguntas a cualquier hora del día o de la noche y esperan recibir una respuesta, pero no esperan mucho tiempo. Ese hecho representa un reto para la mayoría de los negocios: ¿cómo prever qué canales necesitará o querrá tener un cliente y cómo determinar si esos canales son eficaces para su organización? En pocas palabras: sí, es necesario. Y esta guía tiene el propósito de ayudarle a explorar ese hecho. Para los clientes es importante poder contactar a una compañía de varias maneras y dan por hecho que cada interacción sigue el hilo de la anterior y de la siguiente. Más información sobre la solución omnicanal con Zendesk.
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Zendesk
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