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Published By: Akamai Technologies     Published Date: Jun 27, 2017
Today, enterprises are providing employees and third parties with remote access to their applications in much the same way they did 20 years ago – through VPNs, proxies, and remote desktops. Read this whitepaper to learn 5 key reasons why it’s time for enterprises to adopt a new remote access model.
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Akamai Technologies
Published By: Genesys     Published Date: May 10, 2016
Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels.
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genesys, contact center, customer experience, omnichannel, desktop, enterprise applications, business technology
    
Genesys
Published By: Zendesk GmbH     Published Date: Apr 20, 2018
Wie es so schön heißt: Wer nicht wagt, der nicht gewinnt. Heute stehen Verbraucher über mehr Kanäle als je zuvor mit Einzelhändlern und Marken in Kontakt. Für Retailer bedeutet dies enorme Chancen, neue Zielgruppen zu erreichen, den Umsatz zu steigern und Kunden langfristig zu binden. Die kanalübergreifende Interaktion mit Verbrauchern ist aber auch mit höheren Risiken verbunden. Kunden erwarten, dass Unternehmen vom ersten Kontakt bis zum eigentlichen Kauf ein nahtloses, angenehmes Erlebnis bieten – gleichgültig, welchen Kanal sie nutzen und wie sie mit der Marke interagieren: in einem Laden, auf der Website, über die Mobil-App, mit dem Call Center oder sogar mit dem Katalog. Wenn etwas nicht so läuft, wie der Kunde es sich vorstellt, so wird er dieselben Kanäle nutzen, um seinem Unmut Luft zu machen und um Hilfe zu bitten.
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Zendesk GmbH
Published By: Zendesk GmbH     Published Date: Apr 20, 2018
Überzeugte Kunden geben mehr aus Kunden geben mehr Geld aus, nachdem sie mit Ihnen gechattet haben – und 83 % aller Online-Käufer brauchen Hilfe, um einen Kauf zu tätigen. Lassen Sie Ihre Kunden nicht im Regen stehen, sondern greifen Sie ihnen unter die Arme, damit sie den Kauf abschließen. Warenkorbabbruch reduzieren Die Wahrscheinlichkeit, dass ein Kunde einen Kauf tätigt, ist dreimal höher, wenn Sie ihn mit proaktivem Chat ansprechen. Senden Sie zielgerichtete Nachrichten, um Kunden im Kontext zu helfen. Höherer Web-Umsatz Nachdem Spartan Race Live-Chat zu seinem Online-Store hinzugefügt hatte, ließ sich ein Anstieg des Retail-Umsatzes um 27 % und ein Kundenzufriedenheitswert für Live-Chat von 97 % verzeichnen. Mehr Markentreue Genau wie bei Interaktionen in einem normalen Geschäft können Live-ChatAgenten eine persönliche Beziehung zu Kunden knüpfen und die OnlineMarkentreue erhöhen.
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Zendesk GmbH
Published By: Zendesk GmbH     Published Date: Apr 24, 2018
Zendesk beauftragte das Marktforschungsinstitut Forrester Consulting mit einer „Total Economic Impact™“-Studie zur Untersuchung des potenziellen ROI, der sich für Unternehmen ergibt, die die Produktfamilie von Zendesk einsetzen. Um die Kosten und den Nutzen der Implementierung von Zendesk besser zu verstehen, befragte Forrester fünf Firmen, die Erfahrung mit Zendesk-Produkten haben. Aus den befragten Firmen wurde dann ein Verbundunternehmen erstellt. Die Ergebnisse dieser Untersuchung sind nachfolgend zusammengefasst: Finanzielle Zusammenfassung der risikobereinigten Ergebnisse über drei Jahre
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Zendesk GmbH
Published By: Zendesk GmbH     Published Date: Apr 24, 2018
MADE.COM ist ein Online-Retailer mit dem Ziel, Original-Designermöbel für jeden erschwinglich zu machen. Hierzu eliminiert MADE.COM die Zwischenhändler – Importeure, Großhändler und Fachhändler, die in der Regel die Preise nach oben treiben. MADE.COM macht es anders: Das Unternehmen arbeitet mit internen, etablierten und neuen Designern, verarbeitet Bestellungen chargenweise und liefert die fertigen Produkte direkt vom Hersteller an den Endkunden. Logischerweise musste das Unternehmen auch beim Kundensupport umdenken.
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Zendesk GmbH
Published By: Zendesk GmbH     Published Date: Apr 25, 2018
Zendesk commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that organizations may realize by utilizing Zendesk’s customer support products to improve handling customer interactions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Zendesk on their organizations. To better understand the benefits, costs, and risks associated with a Zendesk implementation, Forrester interviewed seven organizations with experience using Zendesk’s customer support products.
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Zendesk GmbH
Published By: Zendesk GmbH     Published Date: Jul 25, 2018
MADE.COM ist ein Online-Retailer mit dem Ziel, Original-Designermöbel für jeden erschwinglich zu machen. Hierzu eliminiert MADE.COM die Zwischenhändler – Importeure, Großhändler und Fachhändler, die in der Regel die Preise nach oben treiben. MADE.COM macht es anders: Das Unternehmen arbeitet mit internen, etablierten und neuen Designern, verarbeitet Bestellungen chargenweise und liefert die fertigen Produkte direkt vom Hersteller an den Endkunden. Logischerweise musste das Unternehmen auch beim Kundensupport umdenken. Erfahren Sie in dieser Case Study mehr über die Herausforderungen und was aussschlaggebend für den Erfolg war.
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Zendesk GmbH
Published By: Amazon Web Services     Published Date: Oct 09, 2017
Amazon Web Services has a long history of successfully supporting Microsoft workloads, with hundreds of thousands of customers across a wide variety of industries running their Microsoft workloads on AWS. Customers have successfully deployed virtually every Microsoft application available on the AWS Cloud, including (but not limited to) Microsoft Office, Microsoft Windows Server, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft Skype for Business, Microsoft Dynamics products, and Microsoft Remote Desktop Services. This guide covers the benefits of moving Microsoft workloads to the Cloud and how to get started.
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cloud, amazon, web services, microsoft, security, customer success
    
Amazon Web Services
Published By: Centrix Software     Published Date: Mar 19, 2014
This paper highlights 5 things you may not know about Windows migrations, helping you to identify ways in which to avoid major obstacles.
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windows migrations, desktop operating, systems, migration, project management, software compliance, service management, desktop management
    
Centrix Software
Published By: Centrix Software     Published Date: Mar 19, 2014
This paper takes a look at the challenges of end-user estate management in the world of cloud, virtualization, on-premise, mobile devices and desktops
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workspace, desktop, end user management, cloud, virtualization, applications
    
Centrix Software
Published By: Nice Systems     Published Date: Feb 26, 2019
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources: • Automatic call distributors (ACDs) • Outbound dialers • Multi-channel routing platforms • Back-office employee desktops Download today to learn more.
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Nice Systems
Published By: NetApp     Published Date: Feb 19, 2015
VMware Horizon View is an enterprise-class desktop virtualization solution that delivers virtualized or remote desktops and applications to end users through a single platform. Horizon View is a tightly integrated, end-to-end solution built on the industry-leading virtualization platform, VMware vSphere. Although Horizon View enables levels of availability and agility of desktop services unmatched by traditional PCs, the complexity of deploying and managing thousands of virtual desktops in a VMware environment can be daunting without the right tools. Storage is often the leading cause of end-user performance problems. The NetApp all-flash FAS solution with the FAS8000 platform solves the performance problems commonly found in VDI deployments. In this reference architecture, NetApp tested VMware Horizon View user and administrator workloads to demonstrate how the NetApp all-flash FAS solution eliminates the most common barriers to virtual desktop adoption. The testing covered common
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NetApp
Published By: Oracle     Published Date: Sep 30, 2019
Today’s consumers are demanding: They have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy-to-use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers.
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Oracle
Published By: Citrix Systems     Published Date: Jan 29, 2013
Client virtualization technologies properly matched to work styles provide an effective means of accelerating the BYOC program by allowing you to provide a standardized, well-managed desktop environment on employee-owned computers and more.
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ipad, android, tablet, mobility, byo, smartphone, it management, knowledge management
    
Citrix Systems
Published By: Citrix Systems     Published Date: Sep 17, 2015
Explore 10 reasons why app and desktop virtualization should be the foundation for your layered approach to information security.
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information security, mobility, risk management, consumerization, security, business technology
    
Citrix Systems
Published By: Citrix Systems     Published Date: Sep 17, 2015
This paper explores four reasons to go beyond Horizon with solutions powered by Citrix.
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citrix, vmware horizon, mobility, it productivity, it management, wireless, data management
    
Citrix Systems
Published By: Citrix Systems     Published Date: Sep 17, 2015
A range of business issues are driving IT towards desktop virtualization. One solution-Citrix XenDesktop with FlexCast technology-helps IT teams empower their workforces, one project at a time. See the trends driving the adoption of virtual desktops and the top use cases IT teams are deploying today.
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citrix, xendesktop, it management, virtual desktop, software development, platforms
    
Citrix Systems
Published By: Citrix Systems     Published Date: Sep 17, 2015
Citrix Workspace Suite brings together award-winning technologies into an integrated solution that provides people with secure access to apps, data, desktops and IT services seamlessly across whatever device they happen to be using. This is the mobile workspace in action.
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citrix workspace, it services, business mobility, software development, it management, enterprise applications, business technology
    
Citrix Systems
Published By: Citrix Systems     Published Date: Sep 17, 2015
This white paper examines how Citrix XenApp and Citrix XenDesktop dramatically reduce the effort required to protect mission-critical information, while giving users fast, simple remote access that enhances business productivity.
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citirx, xenapp, xendesktop, business productivity, security, it management
    
Citrix Systems
Published By: Citrix Systems     Published Date: Sep 17, 2015
Taking Windows applications and desktops mobile has many advantages, but the process of identifying a single solution is complex. Learn how Citrix XenApp solves this complex problem.
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windows, citrix xenapp, mobile, it solutions, software development, it management, wireless
    
Citrix Systems
Published By: Citrix Systems     Published Date: Sep 17, 2015
The growing strategic value of desktop virtualization technology is advancing quickly, providing new ways to enable business mobility and increase the flexibility that organizations need to thrive. Read this white paper to see how falling cost factors in every part of the desktop virtualization architecture making it more affordable than ever.
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desktop virtualization, business mobility, it management, wireless, enterprise applications, platforms, business technology
    
Citrix Systems
Published By: Citrix Systems     Published Date: Sep 17, 2015
Desktop virtualization is a powerful driver of business transformation, making it possible to deliver the apps and data people depend on to get work done. Learn how Citrix XenDesktop with FlexCast allows you to use a variety of methods to balance user requirements and costs for each use case in your organization.
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desktop virtualization, citrix xendesktop, flexcast, business transformation, it management, enterprise applications, data management, business technology
    
Citrix Systems
Published By: Citrix Systems     Published Date: Sep 17, 2015
There was once a time that PC refresh cycles were an unavoidable fact of life. But desktop virtualization paired with client computing lets IT escape costly PC refresh cycles while simplifying management, security and monitoring.
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refresh cycle, security, monitoring, it management, data management, business technology
    
Citrix Systems
Published By: Kofax     Published Date: Sep 08, 2011
The Kofax enterprise capture platform offers unmatched scalability from centralized to highly distributed environments, from individual desktops to enterprise deployments and from basic archival scanning to powerful document classification and separation and data extraction. The company's market leading technology supports a wide variety of input devices and line of business applications, providing a strong enterprise-wide platform on which to standardize document driven processes.
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kofax ktm, transformation modules, capture, vrs, scan to process, enterprise capture, customer-centric, automated document classification
    
Kofax
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