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CWJobs Whitepaper Directory

Choose from hundreds of technology whitepapers from leading industry experts including IBM, Cisco, Symantec and Citrix.

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desk

Results 51 - 75 of 1075Sort Results By: Published Date | Title | Company Name
Published By: Freshdesk     Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it. But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like: - Why you should design intelligence into your self-service experience - When you should resort to analytics and when "gut-feel" helps - How you can proactively manage, and prevent customer frustrations - What your core support bottlenecks are, and how to identify them - How to set a "Priority" driven support work-flow
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Freshdesk
Published By: Cherwell Software     Published Date: Apr 07, 2016
Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Seattle Cancer Care Alliance (SCCA) serves as the clinical arm for research and treatment studies for Fred Hutchinson Cancer Research Center, University of Washington Medicine, and Seattle Children’s. The organization’s outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Commvault     Published Date: Jul 06, 2016
ENDPOINT DATA. It’s often one of the most forgotten aspects of an enterprise data protection strategy. Yet, content on laptops, desktops and mobile devices is among a company’s most valuable data even while it’s potentially at the greatest risk. According to IDC there will be some 1.3 billion mobile workers by 2015. However, only half of enterprises today are using some type of endpoint backup. That means that the volume of endpoint data that is in jeopardy is nothing short of significant. Download to read the buyer's checklist on endpoint data protection!
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commvault, endpoint data protection, endpoint data, data protection, backup, encryption, data loss prevention, mobile app
    
Commvault
Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, zk research, wifi, multigigabit network, networking, wireless
    
Cisco
Published By: Nutanix, Inc.     Published Date: Oct 12, 2012
Join us for this hands-on, technical VDI Design Workshop where everything from choosing the right broker to zero clients and multi-site design will be discussed and analyzed.
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vdi, desktop, technology, workshop, nutanix, web services, business technology
    
Nutanix, Inc.
Published By: Nutanix, Inc.     Published Date: Oct 17, 2012
Join us for this hands-on, technical VDI Design Workshop where everything from choosing the right broker to zero clients and multi-site design will be discussed and analyzed.
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vdi, desktop, technology, workshop, nutanix
    
Nutanix, Inc.
Published By: Nutanix, Inc.     Published Date: Oct 17, 2012
Join us for this hands-on, technical VDI Design Workshop where everything from choosing the right broker to zero clients and multi-site design will be discussed and analyzed.
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vdi, desktop, technology, workshop, nutanix
    
Nutanix, Inc.
Published By: Nutanix, Inc.     Published Date: Oct 17, 2012
Join us for this hands-on, technical VDI Design Workshop where everything from choosing the right broker to zero clients and multi-site design will be discussed and analyzed.
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vdi, desktop, technology, workshop, nutanix
    
Nutanix, Inc.
Published By: Lenovo and Intel     Published Date: Jan 20, 2017
We all love laptops, tablets, and mobile devices; but, sometimes you need a powerful desktop that still fits neatly in small, awkward, or even non-traditional spaces. Enter Tiny. In this eBook, we dive into the diverse settings where Tiny has proven to be the better fit. Get the eBook now.
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lenovo, government technology, infrastructure, hardware
    
Lenovo and Intel
Published By: HP     Published Date: Jan 21, 2015
HP and NVIDIA come together to provide an overview guide with tips and tricks on how to get the most out of your workstation and maximize your graphics card capabilities.
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hewlett-packard, bim, autodesk, increased productivity, improved hardware performance
    
HP
Published By: HP     Published Date: Jan 21, 2015
Autodesk's Lynn Allen gives pointers on getting greater performance from your hardware and maximizing your productivity with key features in BIM applications.
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hewlett-packard, bim, autodesk, increased productivity, improved hardware performance
    
HP
Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry. How does today’s customer support organization manage to respond? The answer lies in building a better support desk that will let you do more with less without sacrificing on support quality or end-user satisfaction. Wondering where to start? You may want to read these five tips.
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customer experience, customer satisfaction, customer service, customer support, crm & customer care, marketing research, sales
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
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remote support, customer care, customer experience, customer service, remote devices, cost, productivity, crm & customer care
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology, crm & customer care, marketing research, sales
    
LogMeIn
Published By: SAP SME     Published Date: May 22, 2017
Demo sistema de gestão para start up´s e empresas de pequeno porte. O SAP Business One permite que você gerencie toda a dinâmica de sua empresa em crescimento – desde as principais operações, passando por RH, geração de relatórios financeiros, vendas, faturamento até a gestão de contatos.
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SAP SME
Published By: VMware AirWatch     Published Date: Jul 19, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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VMware AirWatch
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
ThinkCentre Tiny: Robust, flexible computing, where and when it matters We all love laptops, tablets, and mobile devices; but, sometimes you need a powerful desktop that still fits neatly in small, awkward, or even non-traditional spaces. Enter Tiny. In this eBook, we dive into the diverse settings where Tiny has proven to be the better fit. Get the eBook now!
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lenovo, flexible computing, thinkcentre, thinkcentre tiny, powerful desktop, evolving workspaces, integrated productivity
    
Lenovo and Intel®
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
ThinkCentre Tiny: Robust, flexible computing, where and when it matters for Higher Education We all love laptops, tablets, and mobile devices; but, sometimes Higher Education needs a powerful desktop that fits neatly in small, awkward, or even non-traditional spaces. Enter Tiny. In this eBook, we dive into the diverse settings where Tiny has proven to be the better fit. Get the eBook now.
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lenovo, higher education, thinkcentre, digital classroom, classroom technology, flexible computing
    
Lenovo and Intel®
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
Better technology drives more engaged learning. Getting students engaged in the classroom is always challenging. Keeping them engaged is often the more difficult battle! Windows 10 Pro paired with innovative Lenovo tablet, laptop, and desktop computers provides the perfect user experience-driven solution — where technology is never a constraint to innovation or engagement. Learn more, get this eBook.
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lenovo, classroom technology, education, windows 10 pro, classroom engagement, digital classroom
    
Lenovo and Intel®
Published By: Lenovo and Intel     Published Date: Jan 19, 2017
We all love laptops, tablets, and mobile devices; but, sometimes you need a powerful desktop that still fits neatly in small, awkward, or even non-traditional spaces. Enter Tiny. In this eBook, we dive into the diverse settings where Tiny has proven to be the better fit. Get the eBook now.
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Lenovo and Intel
Published By: Dell     Published Date: Jul 08, 2016
Organizations looking to implement desktop and app virtualization traditionally play a guessing game where storage is concerned. When considering local and physical storage, determining what would be necessary for the virtualized world is difficult and can be overwhelming. This is especially true when determining how virtualizing desktops will impact the storage architecture. Organizations risk over sizing their environment thereby wasting CapEx, or under-sizing and potentially ruining the user experience. Software-defined storage solutions, such as VMware Virtual SAN, provide simplified solutions with high performance data stores that offer fine-grained scalability with linearly-predictable performance as demand grows. Dell’s validated and certified desktop virtualization solutions incorporate vSphere and Virtual SAN, and provide a complete end-to-end solution that allows companies to grow and expand without large capital investments in SAN hardware.
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technology, best practices, data, virtualization, storage, data, business technology
    
Dell
Published By: Dell     Published Date: Jul 08, 2016
Dell Virtual SAN Ready Nodes with Horizon abstract and aggregate compute and memory resources into logical pools of compute capacity, while Virtual SAN pools server-attached storage to create a high-performance, shared datastore for virtual machines.
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technology, best practices, poweredge, hyper converged, networking, mobile computing, productivity, business technology
    
Dell
Published By: VMware     Published Date: Feb 24, 2017
As a cloud-based business services suite, Microsoft® Office 365™ provides organizations with access to web, mobile and desktop versions of traditional Office software tools, cloud storage space for enterprise file sharing, and hosted services for communication and social. By making these services available across desktop, mobile, and web platforms, Microsoft is experiencing increased adoption from both consumers and businesses while expanding the possibilities for anytime-anywhere collaboration.
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VMware
Published By: Cisco Spark     Published Date: Mar 28, 2017
Watch this live demo of the new Cisco Spark We’d like to share with you the video of a really fun demo we made recently of new Cisco Spark. It’s Cisco’s cool new product that rolls meetings, messaging, and calls into one service. All of this happens in digital workspaces in the Cisco cloud. You can share files with your team there, screen share, and draw. Everything’s saved in this space. When your business is ready, you can add Cisco video conferencing room systems, or desktop video phones. It all works together with your service.
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Cisco Spark
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