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Results 326 - 350 of 1075Sort Results By: Published Date | Title | Company Name
Published By: Riverbed     Published Date: Oct 09, 2012
Riverbed Granite enables a new edge virtual server infrastructure (Edge-VSI) architectural approach that does for edge servers what virtual desktop infrastructure (VDI) did for desktops.
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server optimization, application, storage consolidation, virtualization, it infrastructure, it management, business technology, data center
    
Riverbed
Published By: Riverbed     Published Date: May 24, 2012
Riverbed Steelhead EX + Granite enables a new edge virtual server infrastructure (Edge-VSI) architectural approach that does for edge servers what virtual desktop infrastructure (VDI) did for desktops,
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steelhead ex + granite, riverbed, rto, rpo, granite, edge-vsi, vdi, business technology, data center
    
Riverbed
Published By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
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citrix, gotoassist, remote support, help desk, configuration, service delivery, return on investment, roi, mobile worker, performance measure, remote access, remote network management, test and measurement, service management
    
Citrix Online
Published By: Spectrum Enterprise     Published Date: Mar 01, 2019
The scalability of its EP-LAN lets MMC Corp seize new opportunities without adding infrastructure. For example, Scales and Trusler are looking at virtual desktops or virtual desktop image [VDI] files for some offices and even job sites. “We’ll probably have to scale some bandwidth internally for that,” Trusler notes, “but if we do the VDI internally or we do it with an external third party, it doesn’t really matter… because we can get them on that EP-LAN network and we can get the bandwidth that we need… quickly.” EP-LAN is scalable. In most cases, adding additional services at a specific customer location can easily be turned up by Spectrum Enterprise remotely. Choosing a fiber EP-LAN over MPLS not only met the challenge to connect MMC Corp locations: it created an IT platform that continues to scale to support rapid expansion and innovation.
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Spectrum Enterprise
Published By: Diskeeper Corporation     Published Date: Jun 08, 2007
This document will explain the behavior and benefit of implementing Diskeeper defragmentation software with intricate modern hardware technologies such as RAID, NAS and SANs. SANs, NAS devices, corporate servers, and even high end workstations and multimedia-centric desktops characteristically implement multiple physical disk drives in some form of fault tolerant disk striping (RAID).
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san, sans, storage, raid, network attached storage, nas, storage management, defrag, defragment, defragmentation, fault tolerance, diskeeper, diskkeeper, disk keeper
    
Diskeeper Corporation
Published By: Box     Published Date: Nov 09, 2014
Box recommends this report for any growing business or company considering an investment in enterprise content collaboration and cloud file sharing. Both let users access important content simply and securely, on any device: desktop, laptop, phone or tablet.
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box, file sharing, ecm, enterprise content management, cloud file sharing, collaboration, mobile workers, email security, cloud computing, mobile device management
    
Box
Published By: Karya Technologies     Published Date: Nov 25, 2011
Access corporate desktop data at ease, even during commute. Remote access to desktop documents anytime, anywhere. Mobilize your enterprise file server
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Karya Technologies
Published By: Verint     Published Date: Jun 23, 2014
Many organizations struggle with a lack of visibility into how employees spend their time. What percent is spent in value-added activities, and what percent is spent idle or on activities not directly related to work objectives? Which applications do employees access, when, and for how long? Do the applications correlate with employee roles and assigned tasks?
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verint, employee performance, desktop and process analytics, employee utilization
    
Verint
Published By: VMware AirWatch     Published Date: Feb 21, 2017
VMware is changing how you think about desktop transformation with a brand new approach that uses cloud-based management, intelligent orchestration, and hyper-converged infrastructure to deliver and manage desktops and apps. VMware Horizon® Air™ Hybrid-mode unifies on-premises and cloud-based virtual workspace services into a single, cost-eff­ective platform that's faster to install, easier to deploy, and eff­ortless to scale. Download this infographic to learn more.
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VMware AirWatch
Published By: VMware AirWatch     Published Date: Jul 20, 2017
Take a look at our cloud-first, modern Windows management and security solution that fundamentally changes how IT approaches PC lifecycle management. Join us to learn how unified endpoint management helps organizations lower the cost of managing Windows deployments; streamlines securing endpoints, apps and data on any network; and delivers peak user experience across any Windows device. • Consolidate your Windows management across devices on or off the domain • Deliver and install Win32 software more reliably and quickly • Deploy security patches instantly and remediate vulnerabilities faster • Unify your endpoint management functions across desktops and mobile • First look at how organizations are using UEM for Windows 10
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VMware AirWatch
Published By: Ahead     Published Date: Jan 10, 2019
Get set to solve your most aggravating issues and turn your IT help desk into a lean, mean, incident-solving machine!
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Ahead
Published By: GoToAssist     Published Date: Mar 19, 2015
Discover the top five soft skills you need to deliver amazing customer support experiences.
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citrix, gotoassist, customer support, customer interaction, help desk, desktop management, business technology
    
GoToAssist
Published By: Citrix Systems     Published Date: Jan 29, 2013
Client virtualization technologies properly matched to work styles provide an effective means of accelerating the BYOC program by allowing you to provide a standardized, well-managed desktop environment on employee-owned computers and more.
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ipad, android, tablet, mobility, byo, smartphone, it management, knowledge management, data management, business technology, data center
    
Citrix Systems
Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry.
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customer experience, customer satisfaction, support desk, customer care, customer support, e-commerce, sales
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry. How does today’s customer support organization manage to respond? The answer lies in building a better support desk that will let you do more with less without sacrificing on support quality or end-user satisfaction. Wondering where to start? You may want to read these five tips.
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customer experience, customer satisfaction, customer service, customer support, crm & customer care, marketing research, sales
    
LogMeIn
Published By: LogMeIn     Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry. However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience, business technology, sales
    
LogMeIn
Published By: LogMeIn     Published Date: Sep 04, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn.
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5 tips for customer service, customer experience, improving customer experience, logmein, rescue, support desk, technical support, customer experience management, productivity, desktop management
    
LogMeIn
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
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logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions, remote support software, saas, support agents, customer satisfaction, software development, business technology
    
LogMeIn Rescue
Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Don’t let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
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it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow, it help desk, cloud-based solutions, saas solutions, it service desk, asset management, it service portfolio, it service catalog, itil software, it solutions, it software, it technology, it management
    
Samanage
Published By: HP Inc.     Published Date: Jun 20, 2019
Today’s IT departments face a unique set of challenges. On one hand, they have evolved from helpdesk support teams to key business enablers and must maintain increasingly complex IT landscapes while combatting significantly larger cyber security threats. On the other hand, they have to manage constant change with fewer resources and static, or minimally-increasing, budgets. As a result, many are looking to reduce costs while increasing efficiency and productivity. Some, in fact, are looking to Device as a Service, or DaaS. If you're looking for more reasons to convince your CFOs that DaaS is a smart move, download the whitepaper to explore five big benefits of deploying a best-in-class DaaS solution.
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HP Inc.
Published By: Mitel     Published Date: Jun 29, 2016
Think back to the last time all of your employees were in the office, at their desks, on the same day. Having trouble? Between travel schedules and off-site meetings, remote staff and teleworkers, flexible schedules and sick days, it’s no wonder that having everyone in the office at the same time has become a rarity. Balance that with the fact that in today’s competitive business climate, organisations are driven and employees are measured by achieving results, and it’s clear how important it is to maintain productivity no matter where staff are located. But it’s not always easy to do. Here are five ways you can improve employee productivity in your organisation.
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best practices, business optimization, business management, productivity
    
Mitel
Published By: HPE Intel     Published Date: Jan 11, 2016
You’re looking at flash storage because you see it’s taking the storage world by storm. You’re interested in accelerating business-critical applications, consolidating a virtual server or desktop deployment, trying to get ahead of your company’s data onslaught, or some combination of the above. This easy-to-read guide was developed to help arm you with key considerations and questions to ask before investing in a flash storage array for your business, today and for the future.
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HPE Intel
Published By: Zendesk     Published Date: Jan 04, 2019
O Zendesk Support te ajuda a melhorar o relacionamento com seus clientes e a fornecer uma experiência integrada. Melhore a satisfação do cliente, aumente a produtividade do agente, dimensione sua operação de suporte e gerencie melhor sua equipe. Assista à demonstração e aproveite seus esforços de suporte para beneficiar toda a sua empresa.
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Zendesk
Published By: Zendesk     Published Date: Jan 03, 2019
Upgrades, upgrades, upgrades. Everyone is making them and so you ask yourself: Should your business upgrade systems, too? It seems like there’s always a newer version or better software out there. Yet while implementing new and improved systems can help your business scale and save your company money, it’s important to know whether new software is worth the transition. Zendesk recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of Zendesk on organizations. Forrester interviewed five customers and conducted a financial analysis. In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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Zendesk
Published By: Citrix Systems     Published Date: Apr 15, 2016
Forrester interviewed a Citrix customer currently using Citrix XenApp to determine the cost savings and business benefits of XenApp. In the process, they discovered that the company reduced desktop support costs by $1.7 million, by delivering key business applications via XenApp. Read this white paper to examine the use cases and the cost savings and benefits achieved.
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best practices, budget, business optimization, business management
    
Citrix Systems
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