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Results 351 - 375 of 1075Sort Results By: Published Date | Title | Company Name
Published By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: IBM MaaS360     Published Date: Jul 01, 2016
In Forrester’s 25-criteria evaluation of enterprise mobile management (EMM) vendors, we identified the 11 most significant EMM providers — AirWatch by VMware, BlackBerry, Citrix, Good Technology, IBM, Landesk, Microsoft, MobileIron, SAP, Sophos, and Soti — and analyzed their offerings. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help infrastructure and operations (I&O) professionals select the right partner for their enterprise mobile management.
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ibm, forrester, enterprise mobile management, mobile, security, wireless
    
IBM MaaS360
Published By: Nimsoft     Published Date: Oct 24, 2011
Join Forrester and Nimsoft for this one hour webcast and discover the most current recommendations for service delivery and management best practices.
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saas, service management, nimsoft, cloud service, delivery, models, monitor, monitoring
    
Nimsoft
Published By: Zendesk GmbH     Published Date: Apr 24, 2018
Zendesk beauftragte das Marktforschungsinstitut Forrester Consulting mit einer „Total Economic Impact™“-Studie zur Untersuchung des potenziellen ROI, der sich für Unternehmen ergibt, die die Produktfamilie von Zendesk einsetzen. Um die Kosten und den Nutzen der Implementierung von Zendesk besser zu verstehen, befragte Forrester fünf Firmen, die Erfahrung mit Zendesk-Produkten haben. Aus den befragten Firmen wurde dann ein Verbundunternehmen erstellt. Die Ergebnisse dieser Untersuchung sind nachfolgend zusammengefasst: Finanzielle Zusammenfassung der risikobereinigten Ergebnisse über drei Jahre
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Zendesk GmbH
Published By: Citrix Systems     Published Date: Jul 17, 2015
User-centric approach can meet needs of employees and IT.
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mobility, virtualization, support, efficiency, productivity, software compliance
    
Citrix Systems
Published By: Citrix Systems     Published Date: Sep 17, 2015
This paper explores four reasons to go beyond Horizon with solutions powered by Citrix.
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citrix, vmware horizon, mobility, it productivity, it management, wireless, data management
    
Citrix Systems
Published By: Genesys     Published Date: May 14, 2009
Customer loyalty is a two-way street. Businesses around the world are finding greater success at winning, serving and retaining customers when they are able to respond quickly and effectively whenever they call. Intelligent Customer Front Door (iCFD) is a metaphor that describes a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs. Learn more today!
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genesys, opus, customer loyalty, customer, crm, customer relationship management, retention, intelligent customer front door
    
Genesys
Published By: Quest Software     Published Date: Apr 19, 2012
In this Quest white paper, learn about the benefits - and hazards - of email migration. Then, discover the importance of a solid migration strategy, and get several pre-migration steps critical to your project's success. Read this paper today.
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scriptlogic, desktop management, desktop authority, windows, software asset management, software license, tracking, automation
    
Quest Software
Published By: VMware Citrix     Published Date: Jan 23, 2018
VMware Horizon and Workspace ONE is the most complete solution for delivering, managing, and protecting Windows desktops, applications, and online services across devices, locations, media, and connections. To learn more about how Workspace ONE delivers and manages any device by integrating identity, application, and enterprise mobility management: Visit http://www.vmware.com/products/horizon
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vmware, horizon, workspace, delivering, managing, applications, desktop, online services
    
VMware Citrix
Published By: Prodiance Corp.     Published Date: Dec 22, 2008
According to Baseline Consulting, approximately 32% of corporate data is contained in enduser computing (EUC) applications and approximately 68% is stored in IT controlled applications. These EUCs – primarily spreadsheets, PC databases (e.g. Access databases), BI reports, and word documents – are often stored on employee desktops and corporate file shares, and for the most part, are uncontrolled. They lack the proper safeguards and controls one would expect with IT controlled applications, including documentation, version control, back-up and archival, change control, testing, security and access control, and more.
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prodiance, end-user computing (euc), risk assessment, automation, monitoring, spreadsheet, link migration, networking
    
Prodiance Corp.
Published By: Xolido Systems     Published Date: Mar 09, 2011
Free desktop application to e-Sign, Smart verify and TimeStamp documents and files
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Xolido Systems
Published By: Intercom     Published Date: Apr 05, 2018
This was our thinking when we began publishing a companion podcast to this blog in the summer of 2015. A blog is an ideal channel when your audience is glued to a screen, actively looking for new information they can quickly read or scanning Twitter for headlines. But what about during a morning office commute? An evening run? A weekend break from the MondayFriday grind of desk work?
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Intercom
Published By: EPiServer Inc.     Published Date: Sep 16, 2013
Traditional multi-channel thinking simply does not deliver the results most businesses and, more importantly, their customers demand. Today, it's critical to go beyond thinking in terms of "multi-channel" and start focusing on unifying content across screens—only forking content to real channels such as social media and mobile apps. It's vital to really understand the user's context and to intelligently re-use and re-format content blocks to deliver the right experience at the right time on the right screen or channel. Download this eBook for 6 ways to rethink content when structuring and managing online properties.
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multi-channel marketing, multi-screens, content delivery, cross-channel experience, internet marketing
    
EPiServer Inc.
Published By: LANDesk     Published Date: Feb 12, 2007
This white paper discusses how the new LANDesk® Antivirus solution, available as an add-on to LANDesk® Management Suite and LANDesk® Security Suite, provides a competitively priced, front-line malware and malicious code defense for all network endpoints, including workstations, file servers, mail systems and Internet gateways.
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network security, security, anti virus, virus, viruses, antivirus, anti-virus, malware
    
LANDesk
Published By: VMware     Published Date: Aug 23, 2011
Learn why your peers are replacing JEE containers with lightweight application servers - and what you can gain from the move.
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application server, data management, application monitoring and management, web server load balancing, enterprise messaging, vmware virtualization, server virtualization, desktop virtualization
    
VMware
Published By: VMWare - vFabric     Published Date: May 10, 2012
Learn why your peers are replacing JEE containers with lightweight application servers - and what you can gain from the move.
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vfabric, vmware virtualization, server virtualization, desktop virtualization, public cloud, private cloud, virtual machine, vmware
    
VMWare - vFabric
Published By: ISYS     Published Date: Aug 21, 2009
ISYS Search Software's Founder Ian Davies discusses the keys to realizing maximum value from your enterprise search implementation.
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search engine, search, desktop search, enterprise software, davies, isys, isys search
    
ISYS
Published By: VMware AirWatch     Published Date: Jul 19, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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VMware AirWatch
Published By: VMware     Published Date: Jul 24, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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VMware
Published By: Blue Prism     Published Date: Mar 15, 2019
If you're going to implement an automation tool, ensure that the tools and solutions you implement can carry your business through the rapidly changing marketplace. Desktop recording and attended automation program offer a quick return on investment but overtime, because the scripts they use so frequently become obsolete - the total cost of ownership (TCO) over the long run simply isn't sustainable.
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Blue Prism
Published By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Dassault Systèmes     Published Date: Nov 11, 2019
Die meisten Unternehmen nutzen eine einfache Form der Analyse: deskriptive Analytik. Diese betrachtet lediglich die Vergangenheit. Um wirklich wettbewerbsfähig zu bleiben, müssen Sie jedoch weitergehen. Gehen Sie den nächsten Schritt mit einer Supply-Chain, die intuitiv anhand der Realität Ihres Unternehmens lernt und so ein Maß an Präzision und Erkenntnis bietet das früher für unmöglch gehalten wurde. In unserem Leitfaden zur selbstlernenden Supply-Chain, erfahren Sie wie Sie mit Hilfe von Advanced Analytics: • Daten kontinuierlich erfassen, analysieren und aktualisieren können, um größtmögliche Genauigkeit zu erreichen • Intelligente und souveräne Entscheidungen für jeden Schritt in Ihrer Supply-Chain treffen können • Entscheidungen dreimal so effektiv umsetzen können
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advanced analytics, deskriptive analytik, predictive analytics, big data, selbstlernende supply-chain, optimierung, planung, wettbewerbsvorteil
    
Dassault Systèmes
Published By: Zebra Technologies     Published Date: Jul 06, 2017
Gerencie sem esforço sua frota de impressoras de código de barras térmicas para maior controle e melhores resultados. Este documento aborda desafios como provisionamento problemático, dores de cabeça de segurança e monitoramento confuso.
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printer intelligence, industrial printers, desktop printers, mobile printers, highly durable printers, improving warehouse, manufacturing productivity, shipping accuracy
    
Zebra Technologies
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