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Results 51 - 75 of 133Sort Results By: Published Date | Title | Company Name
Published By: Nice Systems     Published Date: Feb 26, 2019
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources: • Automatic call distributors (ACDs) • Outbound dialers • Multi-channel routing platforms • Back-office employee desktops Download today to learn more.
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Nice Systems
Published By: Docusign     Published Date: Feb 16, 2015
This White Paper reveals the legal differences of the electronic signatures usage between countries and how this affects for their business.
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laws of electronic signatures, electronic signatures, electronic signature landscapes, docusign, electronic signature legality, digital signature laws, access control, application security
    
Docusign
Published By: SAS     Published Date: Apr 10, 2019
Durante bastante tiempo, la Inteligencia Artificial ha tenido un atractivo para mejorar los procesos, aumentar la productividad y generar impactos de primera y última generación en las organizaciones. Los avances en datos y analítica han permitido a los primeros en adoptar la IA a nivel mundial en todas las industrias a crecer más allá de los experimentos y los éxitos rápidos, así como a proporcionar ejemplos de éxito con esta tecnología.
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SAS
Published By: IBM     Published Date: Nov 10, 2016
Are you aware of the ongoing dialog about your products and services? Are you participating? Recent surveys show that organizations that deliver good customer experiences are reaping greater revenues than those that don’t. Yet companies are struggling to pivot towards the customer, because it often requires a complete overhaul of management, culture and technologies. This session will show how to defeat content chaos, streamline and accelerate onboarding and service processes, minimize friction with customers, use analytics to anticipate and prepare for customer needs, and give your front-line people the tools they need to offer a superior experience that will grow your revenues and generate great word of mouth.
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ibm, analytics, ecm, engagement, customer, enterprise applications, business technology
    
IBM
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Pindrop Security     Published Date: Mar 21, 2018
As fraudsters grow in sophistication and experience, they often aren’t acting alone. Syndicated crime rings are big business around the world. In the fraud economy, different fraudsters specialize in different aspects of the attack, from gathering data and creating profiles of targeted victims, to socially engineering call center agents, to creating tools like robotic dialers. These fraudsters might work alone, selling their skills on the black market. In other cases, fraudsters are running entire call centers overseas dedicated to executing attacks.
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Pindrop Security
Published By: Mitel     Published Date: Jun 29, 2016
De nos jours, le monde des affaires est rapide, compétitif, fondé sur la technologie et mondial. Des éléments culturels, technologiques et physiques collaborent pour accélérer le changement comme jamais auparavant. De la demande pour plus de liberté dans notre façon de travailler et la tendance de l’AVEC (« Apportez Votre Équipement personnel de Communication »), à l’innovation technologique et à l’adoption croissante de nouveauDe nos jours, le monde des affaires est rapide, compétitif, fondé sur la technologie et mondial. Des éléments culturels, technologiques et physiques collaborent pour accélérer le changement comme jamais auparavant. De la demande pour plus de liberté dans notre façon de travailler et la tendance de l’AVEC (« Apportez Votre Équipement personnel de Communication »), à l’innovation technologique et à l’adoption croissante de nouveaux appareils, plateformes et applications, en passant par la suppression des barrières internationales et régionales.x appareils, platefo
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les meilleures pratiques, l'optimisation des affaires, gestion des affaires, productivité, gestion d'entreprise, l'intégration de l'entreprise, l'intelligence d'affaires, bring your own device
    
Mitel
Published By: Google Analytics 360 Suite     Published Date: Jul 27, 2017
Most companies have a few people who are testers and optimizers by nature, interest, or experience. But what really moves the dial is when everyone in the company embraces a test-and-learn approach to improving the customer experience across all touchpoints. Why is the test-and-learn approach so effective? When you test everything, your team values data over opinions. Everyone keeps learning — even from failures. The results? More visitors, more sales, happier customers, and a healthier bottom line. To help you get there, this guide provides insights on: What constitutes a culture of growth and optimization Tips for building that culture in your own company Lessons from marketing leaders who embrace the test-and-learn approach
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Google Analytics 360 Suite
Published By: Dassault Systèmes     Published Date: May 09, 2018
Today’s thriving High-Tech sector is driven by shrinking product lifecycles, rapid innovation, distributed engineering/manufacturing—and highly demanding customer expectations. The industry needs to deliver on multiple fronts, including: • Embed customer-centric innovation throughout the lifecycle: Only with customer experience at the core can companies stay ahead. • Tame ideas into executable products: Detecting early trends and using customer feedback is vital. • Manage complexity better: Increasing visibility of all product data helps build and manage digital models to use in every business function from R&D to field service. • Create relevant connected systems: High-Tech innovators use IoT for an ongoing dialogue of customers, devices and manufacturers. • Provide agility to compete on software, hardware and service: Customers want value from every interaction. Download your targeted industry analysis to learn more.
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Dassault Systèmes
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
D’ici à 2021, le coût de la cybercriminalité pour l’économie mondiale devrait atteindre les 6 000 milliards de dollars, soit deux fois plus que les 3 000 milliards de dollars de 2016. En parallèle à ce que certains qualifient de « pire menace pour les entreprises du monde entier », les gens s'inquiètent de plus en plus de la sécurité de leurs données – non seulement des capacités des cybercriminels à utiliser des données volées pour usurper leur identité, mais aussi de l’utilisation de leurs données personnelles par les entreprises avec lesquelles ils interagissent.
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rgpd, impact, sur, votre, gestion, donnees
    
AstuteIT_ABM_EMEA
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
Si prevede che la criminalità informatica possa costare all’economia globale fino a 6 trilioni di dollari nel 2021, rispetto ai 3 trilioni di dollari del 2016. Considerata da alcuni "la più grande minaccia per ogni azienda mondiale", ha alimentato il dibattito pubblico sulla sicurezza dei dati. Non solo a proposito del possibile sfruttamento criminale dei dati personali rubati ma anche del loro trattamento da parte delle aziende con cui abbiamo relazioni.
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gdpr, l'impatto, della, normativa, sulla, gestione, dei, dati
    
AstuteIT_ABM_EMEA
Published By: Qualtrics     Published Date: Aug 20, 2018
In today’s era of immediacy, consumers are more demanding than ever. To keep up with customer expectations, brands are starting to invest in Voice of the Customer (VoC) programs that employ a closed-loop process. Ask any CX, research, or marketing executive, and they will tell you that gone are the days when the customer marketing landscape was represented by a one-way dialogue for engaging prospects. Today, market leaders are shifting their listening and response mechanisms faster as VoC programs represent a huge opportunity for driving loyalty and increased sales. A recent study sponsored by American Express®—the American Express Global Customer Service Barometer—showed that U.S. consumers are twice as likely to tell others about a bad service than they are to share about a positive experience.¹
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Qualtrics
Published By: Adobe     Published Date: Jul 15, 2019
Avec un nombre sans cesse croissant d’interactions client, notamment digitales, les entreprises cherchent rapidement à obtenir un avantage concurrentiel en utilisant des données et des informations à grande échelle pour créer et activer des profils à 360 degrés de leurs clients afin d’offrir une meilleure expérience. Pressées d’accélérer leur croissance digitale et d’améliorer leurs stratégies commerciales, de nombreuses entreprises mondiales ont mis en place des environnements technologiques cloisonnés et redondants, ce qui a donné lieu à des points de vue inexacts ou, pire encore, contradictoires sur les interactions de leurs clients avec leur marque. Par exemple, l’étude menée par Forrester révèle que 90 % des entreprises utilisent plusieurs outils d’analytics
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Adobe
Published By: Epsilon     Published Date: Jun 12, 2012
When marketers become more customer-centric, they not only engender trust, but create dialogue and rewarding relationships that will last for the long term. Put Your Customers First!
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finance, marketing, banking, epsilon, customer relations, customer satisfaction, sales
    
Epsilon
Published By: Epsilon     Published Date: Aug 23, 2012
Onboarding is a critical marketing process that helps dial in new and existing customers to your organization, introduces products to meet specific needs, and ends with high-touch service that engages consumers.for the long term.
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onboarding, account retention, crm, customer relationship marekting, customer retention strategies, crm & customer care
    
Epsilon
Published By: Brightcove     Published Date: Sep 26, 2016
Enable valuable digital dialogues through a combination of marketing automation, interactive video, and personalized content. Intelligently crafting these elements of your campaign, while effectively integrating the tech stack tools that empower 1:1 conversations (OVP, MAP, and CRM), can create a remarkable video marketing strategy.
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Brightcove
Published By: Workday France     Published Date: Feb 04, 2019
"L'étude mondiale « Tendances RH 2018 » de Deloitte a révélé que les collaborateurs d'aujourd'hui n'envisageaient plus leurs carrières en termes d'emplois et de compétences mais d'expériences et d'agilité d'apprentissage. Pour répondre à ces nouvelles attentes professionnelles, votre organisation doit mettre en place de nouvelles stratégies RH et aborder l'apprentissage, le développement des performances et l’évolution professionnelle sous un autre angle. Découvrez les faits marquants du rapport afin de comprendre pourquoi les attentes en matière de carrière évoluent et de quelle manière : Utiliser des outils axés sur les données et un apprentissage dynamique pour améliorer l'expérience des collaborateurs Repenser la notion de carrière à mesure que le monde du travail évolue Remettre en question les hypothèses sur l'âge et impliquer les collaborateurs de toutes les générations"
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technologie de la main-d'œuvre, stratégie digitale
    
Workday France
Published By: Aruba Networks     Published Date: Nov 15, 2013
Le lieu de travail nouvelle génération repose sur la mobilité. À l’heure où le nombre d’appareils mobiles connectés à Internet dépasse la population mondiale, il est essentiel que les services informatiques soient en mesure d’offrir à chaque catégorie d’utilisateurs (employés, entrepreneurs, invités et clients) une connectivité fluide et adaptée à leurs besoins et types d’équipement. Outre les atouts évidents pour les utilisateurs et l’effet bénéfique sur la productivité, la migration vers la mobilité est source de nombreux avantages pour les services informatiques. Téléchargez ce livre blanc pour les découvrir…
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just media, aruba networks, workplace benefits, wire-like wireless, context-aware security, user experience, automate adds, reduce network costs
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
Microsoft Lync optimiert nicht nur die Kostenstruktur für die Unternehmenstelefonie, sondern schafft auch ein völlig neues Benutzererlebnis, fördert den Austausch und stärkt die Zusammenarbeit im Unternehmen. Um die Vorteile von Lync umfassend ausschöpfen zu können, muss die zugrunde liegende Infrastruktur optimal genutzt werden. Da die Zahl an Laptops, Smartphones und Tablets langfristig die Zahl der Desktops übertreffen wird, benötigen Unternehmen sichere und zuverlässige Wireless-Infrastrukturen. Mit nur geringem Aufwand können Sie die Qualität und die Zuverlässigkeit multimedialer Kommunikation in Ihrem WiFi-Netzwerk verbessern. Wir haben die Top-10-Tipps für Sie, wie Sie von den Vorteilen von Lync auf mobilen Endgeräten in Ihrem Netzwerk profitieren können…
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just media, aruba networks, deploying lync, mobile devices, microsoft lync, cost structure, user experience, engaging interaction
    
Aruba Networks
Published By: Marketo     Published Date: Mar 25, 2015
In a world where one-to-one personalization and individual relationships are a necessity to ensure marketing campaigns drive action, Consumer Engagement Marketing enables marketers to respond to a wide variety of individual behaviors in real-time with personalized content, dramatically increasing click-through rates, engagement, revenue, and ROI.
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marketo enterprise, marketing campaigns, consumer engagement marketing, roi, click-through rates, personalized content, emerging marketing
    
Marketo
Published By: BlackLine     Published Date: Feb 26, 2018
If you’re in the middle of a finance transformation initiative, then you’re not alone. Leaders at enterprise and mid-size finance and accounting organizations alike are reviewing their current processes, technology, and talent, to build their blueprints for change. With the rise of broader digital transformation projects, finance organizations are first looking to upgrade their own operating models. The truth is that finance transformation is a journey, not a destination. Many finance organizations have already embarked on it, driving down costs, whether through enhancing shared services centers, or applying more centralization, standardization, and automation. Yet for many, the greater opportunities lie ahead: providing better insight to the broader organization, shedding low-value workloads that hold the team back, and revamping ingrained legacy accounting tasks that create risk. Wherever you are today, there are real opportunities to move the dial away from the status quo.
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finance, accounting, technology, digital transformation
    
BlackLine
Published By: CA Technologies EMEA     Published Date: May 23, 2018
La protección del acceso con privilegios y la prevención de infracciones siguen constituyendo preocupaciones urgentes en empresas de todos los tamaños. Los atacantes recurren a una gama mayor de métodos más sofisticados para infiltrarse en sistemas vulnerables y, a pesar de que las noticias sobre infracciones externas ocupan con frecuencia los titulares, las organizaciones también deben ser capaces de defenderse contra las amenazas internas. De hecho, dado que en la actualidad se recurre de forma generalizada a la externalización y la asociación para acometer labores clave, un mayor número de usuarios tiene, hoy en día, acceso con privilegios a sistemas empresariales de fundamental importancia. Además, resulta primordial que los administradores actuales de los sistemas comprendan cómo se están utilizando estos últimos, quién los usa y en qué condiciones. Desafortunadamente, las soluciones estándar de seguridad no pueden proteger el acceso interno o con privilegios de manera eficaz y ad
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 25, 2018
Les bureaux de gestion de projets de certaines des organisations les plus vastes et les plus prospères du monde connaissent des changements fondamentaux. Forte de sa position de fournisseur mondial de solutions de gestion de portefeuilles de projets comptant parmi ses clients plus de la moitié des entreprises du Fortune 100, CA Technologies occupe une position idéale pour constater la vitesse à laquelle ces changements se propagent dans différents secteurs.
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les, piliers, d'un, pmo, moderne
    
CA Technologies EMEA
Published By: Vendor Guru     Published Date: Dec 21, 2007
Since the 1990s, the customer relationship management (CRM) concept has been embraced by the business world as a way to forge, maintain, and improve bonds with customers. Previously, many companies focused mainly on gathering consumer data for their own use. However, once businesses began to understand the value of allowing customers to dialog about their needs, they began implementing more systems that invited customer feedback.
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vendor guru custom question campaign, crm tool, crm solution, crm tools, crm, customer relationship, customer centric, customer-centric
    
Vendor Guru
Published By: Success Factors     Published Date: Nov 20, 2013
Read to learn how talent managers must search for pivotal roles, value competencies, identify talent pools, build a talent pipeline, speed up new hire onboarding, and become a catalyst for a high-performance culture.
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talent strategy, recruiting strategy, talent management, recruiting, human resources
    
Success Factors
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