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forrester report

Results 276 - 286 of 286Sort Results By: Published Date | Title | Company Name
Published By: Pega     Published Date: Sep 11, 2015
In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM (formerly known as SalesLogix), Microsoft Dynamics CRM, NetSuite, Oracle Siebel CRM, Pegasystems, Salesforce, SAP CRM, SAP Cloud for Customer, and SugarCRM — and researched, analyzed, and scored them. This report details our findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.
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Pega
Published By: Akamai Technologies     Published Date: Nov 02, 2018
Independent technology research firm Forrester evaluated web application firewall (WAF) vendors and published the results in The Forrester Wave™: Web Application Firewalls, Q2 2018. Akamai Technologies emerged as one of the leaders after a comprehensive evaluation on 33 criteria. The report states that security pros require a WAF that will automatically protect web applications, stay ahead of zero-day attacks and protect new application formats including APIs and serverless architectures. The report also reveals detailed findings for the 10 most significant WAF vendors. Akamai’s Kona Site Defender was the top scorer in the zero-day attacks criterion and one of the select vendors rated a Leader, the highest-ranking level in the report. In viewing this Akamai content, we would like to share your data with Akamai. Click here for more info or to opt out.
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Akamai Technologies
Published By: IBM     Published Date: Jul 08, 2016
What is the total economic impact of IBM Datacap? This Forrester paper examines the total economic impact and potential ROI that enterprises may realize and provides a framework for how to measure financial impact in their organizations.
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ibm, forrester, forrester report, total economic impact, tei, ibm datacap, analytics, networking, software development, enterprise applications
    
IBM
Published By: IBM     Published Date: Jul 15, 2016
In this study commissioned by IBM, Forrester Consulting evaluates the changing security threats enterprises face today, as well as the evaluation and adoption trends regarding IPS as a result.
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forrester, ibm, security, consulting, access security, best practices, technology, business technology
    
IBM
Published By: Genesys     Published Date: Jun 08, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
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customer service trends, customer service, growth, application development and delivery, customer experience, automation
    
Genesys
Published By: Genesys     Published Date: Jul 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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Genesys
Published By: LogRhythm     Published Date: Nov 01, 2018
The 13 Providers That Matter Most And How They Stack Up
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LogRhythm
Published By: Palo Alto Networks     Published Date: Sep 30, 2016
in our 36-criteria evaluation of automated malware analysis providers, we identified the 11 most significant ones — Blue coat, check Point, cisco, cyphort, Fidelis cybersecurity, Fireeye, Fortinet, intel Security, Palo Alto networks, lastline, and trend Micro — and researched, analyzed, and scored them.
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palo alto, automated malware, security, cloud, forrester report
    
Palo Alto Networks
Published By: Skytap     Published Date: Aug 23, 2017
Cloud migration has exploded in popularity since General Electric’s (GE’s) flashy keynote at Amazon Web Service’s (AWS’s) re:Invent in September 2015. GE claims to be migrating all workloads not containing secret information. Enterprises are revisiting public cloud and exploring whether existing or systems-of-record applications have a place in that world. Infrastructure and operations (I&O) professionals on this path should avoid a one-size-fits-all approach to outsourcing and migration plans, opting instead for an app-by-app assessment.
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Skytap
Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
Forrester Consulting was commissioned to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Cylance's advanced threat protection solution, CylancePROTECT®, and its deployment and configuration services, ThreatZero™. The study aims to provide readers with a framework to evaluate the potential financial impact of CylancePROTECT and ThreatZero on their organizations, which will improve customer success with advanced cybersecurity and antivirus protection solutions. To better understand the benefits, costs, and risks associated with an investment in Cylance, Forrester interviewed the Chief Information Security Officer for a Large State County Government, who has used the solutions for over a year. Cylance provides a new-generation, predictive, cybersecurity, and malware prevention solution that leverages artificial intelligence to prevent malware from executing on endpoints in real time. This is usually implemented with ThreatZero, which is a continuous professional service program rendered by Cylance for users of CylancePROTECT. ThreatZero guides through the planning, implementation, integration, and ongoing optimization of the solution. This often includes end user education, training, and support to totally eliminate endpoint threats and incidents. With CylancePROTECT and ThreatZero, the organization was able to reduce security breaches to almost zero, catching malware before it ever gained access to public records. Relative to their previous endpoint protection, this significantly reduced costs from remediation/reimaging and incidence response. Additionally, IT and security employees’ productivity were boosted. Read more in the full TEI report.
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economic, cylance, roi, enterprises
    
BlackBerry Cylance
Published By: Group M_IBM Q3'19     Published Date: Aug 26, 2019
Delegating data security to IT teams does not absolve the responsibility business leaders have to protect data. Forrester Consulting surveyed 150 IT, security, and risk decision makers and examined their approach to protecting their company’s critical data and information and communicating data risk to senior business executives. Read this report to gain a better understanding of: ? Who is most accountable to external parties following a data breach ? The importance for business executives to have visibility into data security metrics ? How to overcome challenges to equip business executives with data security information ? When executive level security tools can improve business executives ability to proactively manage data risk
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Group M_IBM Q3'19
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