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help desk software

Results 26 - 37 of 37Sort Results By: Published Date | Title | Company Name
Published By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
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help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation
    
Dell Software
Published By: ScriptLogic     Published Date: Mar 30, 2012
Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues quickly.
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help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized
    
ScriptLogic
Published By: LogMeIn     Published Date: Jul 13, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
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helpdesk, customer support, customer service, it support, it organizations, itsm software, service desk industry, remote suppor
    
LogMeIn
Published By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
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webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan
    
WebEx
Published By: BlackBerry Cylance     Published Date: Aug 22, 2018
Even if one minute a day is lost to productivity drains because of PC horsepower allocation to security scans and remediation, the cost over a year across a medium-sized enterprise adds up quickly. A 10,000 employee operation would face over $10M in direct productivity losses alone. As an early trigger for expensive PC hardware refresh is an onslaught of help desk calls, many companies find that they can actually extend the hardware refresh cycle out another 12Ė24 months simply by employing a security solution that does not tax the PC as heavily. The indirect costs associated with brand reputation and opportunity losses add untold thousands of dollars per year as well. Further, some institutions under green initiatives monitor power consumption related to security measures favor solutions that use less energy. As such, forward-thinking enterprises are looking beyond the software license fees when evaluating security software alternatives.
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system, resource, impact, testing, cylance
    
BlackBerry Cylance
Published By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
Tags : 
numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards
    
Numara Software
Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Donít let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
Tags : 
samanage, service desk, asset management, itsm, it service management, itsm, itsm solutions, itsm tools
    
Samanage
Published By: Apple     Published Date: Jan 23, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
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ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes
    
Apple
Published By: Apple Corporation     Published Date: Jan 20, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
Tags : 
ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes
    
Apple Corporation
Published By: Apple Corporation     Published Date: Nov 19, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
Tags : 
ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes
    
Apple Corporation
Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Donít let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
Tags : 
it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow
    
Samanage
Published By: MobileIron     Published Date: Mar 21, 2017
In 2017, BlackBerry customers will face a major IT challenge ó rebuilding their entire mobile security infrastructure when BlackBerry officially end-of-lifes its Good for Enterprise email app. Migrating to BlackBerryís offering involves more than just rolling out a new app; it will require IT to spend significant time and resources to redefine policies, retrain IT and help desk staff, and re-enroll hundreds or even thousands of users in the new software.
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MobileIron
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