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interactive

Results 126 - 150 of 400Sort Results By: Published Date | Title | Company Name
Published By: Polycom     Published Date: May 12, 2015
To build deep relationships across a distributed network of consumers without skyrocketing costs, FSIs are turning to Highly Interactive Virtual Environments (HIVEs).
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polycom, enterprise, collaboration, fsi, compliance, finance
    
Polycom
Published By: Polycom     Published Date: Mar 06, 2017
Education today is described as between paradigms from the traditional to the digital. Students expect a highly engaging interactive learning environment, not stagnant instructor-led designs. Learning technologies, and changing pedagogical methods, are not only changing the way we teach but also the physical environments we teach in. Download now to learn more.
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polycom, education, education technology, students, public sector, global connectivity, education sector, enterprise applications
    
Polycom
Published By: Oracle     Published Date: Jul 09, 2015
Leading online eyewear retailer Zenni Optical has incorporated Oracle Commerce to create a content-rich, visually appealing and interactive site, further enhancing the company’s continued growth as one of the leading retailers of eyewear worldwide.
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Oracle
Published By: Gigya     Published Date: Jun 08, 2015
Marketers are struggling to connect with consumers across all available outlets while still providing an aligned customer experience. The white paper examines three key ways to create a successful omni-channel experience while establishing cohesive brand and customer identities. Learn how to: Develop an interactive mobile strategy Streamline physical and digital interactions Engage customers across channels
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customer data management, single customer view, cross channel, marketing segmentation, sso, federation, registration as a service, social login, first-party data, integrations, identity compliance and security
    
Gigya
Published By: AWS     Published Date: Jun 20, 2018
Data and analytics have become an indispensable part of gaining and keeping a competitive edge. But many legacy data warehouses introduce a new challenge for organizations trying to manage large data sets: only a fraction of their data is ever made available for analysis. We call this the “dark data” problem: companies know there is value in the data they collected, but their existing data warehouse is too complex, too slow, and just too expensive to use. A modern data warehouse is designed to support rapid data growth and interactive analytics over a variety of relational, non-relational, and streaming data types leveraging a single, easy-to-use interface. It provides a common architectural platform for leveraging new big data technologies to existing data warehouse methods, thereby enabling organizations to derive deeper business insights. Key elements of a modern data warehouse: • Data ingestion: take advantage of relational, non-relational, and streaming data sources • Federated q
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AWS
Published By: Datastax     Published Date: Apr 04, 2017
As the big data ecosystem continues to expand, new technologies are addressing the requirements for managing, processing, analyzing, and storing data to help companies benefit from the rich sources of information flowing into their organizations. From NoSQL databases to open source projects to commercial products offered on-premises and in the cloud, the future of big data is being driven by innovative new approaches across the data management lifecycle. The most pressing areas include real-time data processing, interactive analysis, data integration, data governance, and security. Download this report for a better understanding of the current landscape, emerging best practices and real-world successes.
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evolution, big data, technology, datastax, nosql
    
Datastax
Published By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
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customer, service, automation, voice, response
    
Infosys
Published By: Motorola     Published Date: Feb 06, 2008
By empowering mobile users with interactive access to mission-critical systems, Good Mobile Intranet increases the ROI of your existing IT investments. Read this white paper to learn more about how to deliver mobile solutions that provide an intuitive user experience.
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intranet, intranets, motorola, motorola good, mobile, wireless, mobile applications
    
Motorola
Published By: Genesys     Published Date: May 14, 2009
Customer loyalty is a two-way street. Businesses around the world are finding greater success at winning, serving and retaining customers when they are able to respond quickly and effectively whenever they call. Intelligent Customer Front Door (iCFD) is a metaphor that describes a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs. Learn more today!
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genesys, opus, customer loyalty, customer, crm, customer relationship management, retention, intelligent customer front door, icfd, interactive voice response, ivr, metadata, information, lead, mobile, establishment, consolidation, performing, optimizing, computer telephone integration
    
Genesys
Published By: Cisco     Published Date: Dec 15, 2010
Understanding frequently encountered data workflow processing pain points and new strategies for addressing them.
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cisco, business intelligence, etl, process management pain point, process management, data workflow, enterprise data delivery, interactive analytic, document management, automation technology
    
Cisco
Published By: Unica     Published Date: Sep 08, 2010
Oh Behave! How Behavioral Analytics Fuels More Personalized Marketing. This FREE report reveals how you can turn web analytics into a powerful enabler of Interactive Marketing. Included is a five-step migration path to Interactive Marketing success.
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unica, behavioral analytics, personalized marketing, interactive marketing, lifecycle management, retention
    
Unica
Published By: HP and Intel® Xeon® processor     Published Date: Feb 10, 2012
This interactive document sponsored by HP & Intel outlines storage solutions available today and reveals customer opinions. See case studies and success stories, and discover how a Converged Infrastructure could benefit your organization.
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intel, storage, 2.0, infrastructure, trends, storage, flexibility, drivers, market dynamics, trends, converged, custom requirement, deduplication, tiering, protocol, foundation, supply chain, integrated strategy, archival storage, virtualization
    
HP and Intel® Xeon® processor
Published By: Interactive Intelligence     Published Date: Jul 21, 2010
DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.
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interactive intelligence, contact center solution, customer satisfaction, communications as a service, caas, sip, hosting, tco, ip networks
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jul 21, 2010
To successfully choose and implement an IP system, the best place to start is with a roadmap - current offerings, justification factors, upcoming solutions, and suggested planning guidelines. Without one, your new system might never move forward. Read more.
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interactive intelligence, customer ip communication, digital pbx, unified communication, voice network, ip data network, contact center solution, ip networks
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jul 21, 2010
Read how taking five straightforward steps to BPA planning can root out inefficiencies to improve key processes and give your business a clear competitive advantage.
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interactive intelligence, automating key business process, bpa, business process automation
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jul 21, 2010
Read about best practices that can help your organization build success into each process it automates, from a process automation expert.
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interactive intelligence, best practices, business process automation, bpa, roi
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jul 21, 2010
Read why the CaaS offering from Interactive Intelligence delivers a positive ROI from the start.
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interactive intelligence, communications as a service, caas, roi, software as a service, saas, telecom vendor, deployment, voip phones, ip networks, ip telephony
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Dec 02, 2010
How a contact center deploys and manages eServices - non-voice interaction channels such as email, chat, SMS and social media - is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.
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interactive intelligence, sms, media channel, short message service, wireless, mobile communications, gsm, social media
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 10, 2011
Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
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interactive intelligence, strategic contact, quality monitoring, wfm, workforce maangement, workforce management software
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 03, 2011
Richard Snow at Ventana Research and Jason Alley of Interactive Intelligence provide insight into the issue of control for those considering moving their contact center to the cloud.
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interactive intelligence, cloud computing, control, technology, contact center, data management
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 03, 2011
To create a successful workforce management deployment, the first step is to evaluate your WFM product and determine how you'll use it along with the processes and best practices that support it. Next, consider how your ACD is configured, what type of forecasting and scheduling practices you'll use and goals for various metrics including schedule adherence. For more insights, read how to get the most out of workforce management.
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interactive intelligence, workforce management, acd, schedule, forecasting, wfm, processes, best practice
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read what makes the Interaction Center Platform a true-all-in-one solution for the contact center, the enterprise and the cloud, from Interactive Intelligence president and CEO Don Brown, and Tim Passios, senior director, Solutions Marketing.
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Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Integrating social media for customer care isn't really the question for businesses anymore.
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Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
For contact centers, it's getting easier to consolidate and centralize communications architectures and realize the benefits. Obviously, there are fewer applications and physical boxes to be administered and maintained.
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Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.
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Interactive Intelligence
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