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it interaction

Results 101 - 125 of 390Sort Results By: Published Date | Title | Company Name
Published By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
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mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring, monitor mobile applications, web performance monitoring tools, performance monitoring
    
Keynote
Published By: Ping Identity     Published Date: Feb 12, 2016
Over the last five years, there has been a major shift in how enterprises need to look at and secure customer identities while offering access to critical applications. Hyper-connected customers are blurring the lines of customer interactions. They’re adopting new patterns of engagement that spread the customer journey and experience across multiple channels.
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Ping Identity
Published By: Genesys     Published Date: May 10, 2016
When people engage via digital touchpoints with your organization, they may forge seemingly random, winding paths along their journeys. Yet, no matter how many channels or interactions are involved, for the customer it is a single experience.
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call center, cloud call center, cloud contact center, omnichannel, genesys, ebook, digital customer service, customer experience
    
Genesys
Published By: DocuSign UK     Published Date: Nov 16, 2017
"Industry experts predict that successful businesses will soon become 100% digital for all transactions. The challenge is how to “go digital” in the right ways. For many companies, it will be an incremental journey. The HR world is changing quickly—global candidates are tech-savvy and are relying on mobile-enabled interactions. Now more than ever, HR teams are looking to improve the onboarding experience, increase employee satisfaction, and focus HR staff away from mundane tasks. This best practices paper outlines seven important ways that HR teams can make meaningful progress in their digital transformations." .
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professionals, team, digital, transformations, technology, optimization
    
DocuSign UK
Published By: TE Connectivity     Published Date: Apr 13, 2018
Whether you’re designing to efficiently charge-up a laptop, distribute power from a battery pack, keep signals uninterrupted in industrial machinery or a thousand other products, TE Connectivity offers reliable solutions that bring power & signal to your applications. TE Connectivity’s (TE) extensive connector and sensor solutions provide the essential connectivity you need for your daily interactions at home and in the workplace. Whether you are looking to design next generation display panels and internal LED lighting or you’re designing-in for the latest door alarms and pressure sensors, TE has the essential products you need for always-on connectivity.
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power, signal, connect, solutions, display, workplace, industrial
    
TE Connectivity
Published By: Cisco     Published Date: Sep 27, 2018
As the world of traditional manufacturing fuses with information technology, organizations are tapping into a level of technical orchestration never attainable before. Symphonies of systems facilitate real - time interactions of people, machines, assets, systems, and things. This is the Smart Factory; the factory ecosystem of the future. It is an application of the Industrial Internet of Things (IIoT) built with sets of hardware and software that collectively enable processes to govern themselves through machine learning and cognitive computing
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Cisco
Published By: Telstra     Published Date: Jan 27, 2016
This white paper reveals how Telstra helps a range of customers across multiple industries transform their businesses through digital technology.
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digital technology, digital business, digital transformation, telstra, customer interaction, on-demand content, share content, data
    
Telstra
Published By: Dun & Bradstreet     Published Date: Nov 13, 2017
Engaging potential buyers in today’s complex and noisy B2B environment demands time, effort, and intelligence. All sellers can do is hope to guide them along their journey and influence their decisions. But even the best prospects are delaying interaction with sales and are often unresponsive to traditional marketing tactics. This is forcing organisations to use relevant, timely, and holistic data to guide interactions and communications across all channels.
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data, organisations, sales, marketing, customer profiling, relationship building
    
Dun & Bradstreet
Published By: IBM     Published Date: Jan 27, 2016
Read this white paper to discover how predictive analytics and cognitive commerce make it possible to get instant access to integrated information and actionable insights so you can deliver superior—and profitable—interactions with customers.
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ibm, data, insights, results, analytics, cognitive commerce, knowledge management, enterprise applications
    
IBM
Published By: CA Technologies     Published Date: Jan 06, 2014
This report presents new research into the use and benefits of IAM and the relationship it has with these three drivers. The research is based on over three hundred interviews with senior IT managers in medium sized to large organisations in a range of business sectors across Europe. The report should be of interest to anyone wanting to better serve all types of users, whilst still keeping control over applications and data.
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mediacom, digital identities, open business, business growth, access management, identity management, iam, open interaction
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 06, 2014
This report examines the issues around the adoption of cloud-based services and looks at the security technology that is being deployed by enthusiasts and why the avoiders are holding back.
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mediacom, cloud-based services, adopt the cloud, security of data, effective security, security technology, sensitive data, cloud avoiders
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 15, 2014
Quocirca surveyed over 300 organisations across the UK, France, Germany, the Nordics, Benelux, Italy, Iberia and Israel on their attitudes to cloud-based services. The research revealed that cost is not the only thing driving the adoption of cloud services; improved efficiency and easier external interaction are also important. Another finding was that impediments to cloud adoption vary significantly by industry. A key finding was that “cloud enthusiasts” are more aware of, and likely to invest in, security technologies like identity and access management than “cloud avoiders”.
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ca technologies, quocirca, cloud, cloud based services, cloud security, cloud adoption, security technologies, access management
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 15, 2014
Quocirca surveyed over 300 organisations across the UK, France, Germany, the Nordics, Benelux, Italy, Iberia and Israel on their attitudes to cloud-based services. The research revealed that cost is not the only thing driving the adoption of cloud services; improved efficiency and easier external interaction are also important. Another finding was that impediments to cloud adoption vary significantly by industry. A key finding was that “cloud enthusiasts” are more aware of, and likely to invest in, security technologies like identity and access management than “cloud avoiders”.
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ca technologies, quocirca, cloud, cloud based services, cloud security, cloud adoption, security technologies, access management
    
CA Technologies
Published By: Avaya     Published Date: Dec 18, 2013
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
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avaya, cem, customer experience management, contact center, mobile, mobile devices, customer interactions, it management
    
Avaya
Published By: Avaya     Published Date: Jan 15, 2014
Communication solutions are reaching an ideal balance of sophistication and ease-of-use. But are you making the most of these technologies by integrating them into your daily workflows to make innovation and collaboration part of every interaction?
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avaya, collaboration, integration, integrating technology, workflow, productivity, innovation, communication solutions
    
Avaya
Published By: Avaya     Published Date: Jan 15, 2014
How are you collaborating with the amazing communication technology now available? Chances are your organization is doing collaboration ... all wrong. Let's look at 5 common collaboration fails tripping up companies today.
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avaya, collaboration, integration, integrating technology, workflow, productivity, innovation, communication solutions
    
Avaya
Published By: LogMeIn     Published Date: May 15, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
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logmein, marketing, customer service, customer satisfation, customer feedback
    
LogMeIn
Published By: Data Stax     Published Date: Oct 14, 2016
Financial services companies engage with customers across multiple channels and across a range of financial products. This wealth of customer information is often stored in isolated data silos. Building a 360° view of the customer can directly impact customer experience and help banks grow customer retention, upsell products and provide compelling interactions. This paper examines the challenges these institutions face when creating a 360° view of every customer interaction, what database requirements the lines of business should look into, and use cases to benefit from by leveraging DataStax Enterprise, the database platform purpose built to power cloud applications.
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datastax, netflix, mint bills, digital, personalization
    
Data Stax
Published By: Salesforce.com     Published Date: Jul 02, 2014
With today's financial advisors and wealth managers facing such tough competition, the ability to thrive comes through maximizing efficiency and finding innovative ways to maintain and grow business. This white paper highlights how technology is a great partner for meeting this need: • Create more relevant interactions with customers by tracking your business in the cloud • Connect to your customer information from any mobile device • Increase sales to your customers with a deeper understanding of their needs Download this white paper to learn more!
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salesforce.com, customer tracking, business in the cloud, financial advisors, wealth managers, mobile devices, enterprise applications, data center
    
Salesforce.com
Published By: Nexmo     Published Date: Nov 26, 2018
Companies have always been focused on the customer experience, but with the ever-changing landscape of how information is consumed, they have to react faster and provide more impactful interactions. Today's consumers expect businesses to communicate with them on the channels they prefer. This means messaging customers on the channels that provide straightforward and/or media-rich features. Savvy companies know that SMS is the messaging leader, but that MMS and other OTT channels, such as WhatsApp, Facebook Messenger, and Viber, provide a more engaging experience. They think about their overall messaging goals and as a big-picture concept. Join Sheri Atienza, Product Marketing Manager at Nexmo, in this webinar examining how messaging solutions can be the power behind your 2019 messaging strategy. You’ll learn how to customize your messages to both the audience and the medium, and how easy this can be with Nexmo.
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Nexmo
Published By: SmartFocus     Published Date: Oct 13, 2015
Si votre marketing n’est pas en temps réel, c’est qu’il est dépassé. Le marketing de l’instant est devenu essentiel. Le Real-Time Interaction Management (RTIM) vous permet d’adapter en temps réel le contenu de vos messages marketing en fonction du moment de leurs ouvertures. Il s’agit de la toute dernière innovation en marketing digital. De nombreux rapports révèlent les principaux acteurs appelés « Strong Performers » du marché du RTIM.
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digital marketing, données en temps réel, marketing de l’instant, marketing en temps réel, interactions en temps réel, données, data marketing, personnalisation
    
SmartFocus
Published By: DrFirst     Published Date: Mar 13, 2015
For hospitals, medication reconciliation is critical to quality patient care. Obtaining a complete and accurate list of the patient’s medications sets the cornerstone for good patient care during the hospital stay, informing doctors about treatments in progress, and arming them to prevent potentially harmful drug interactions.
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drfirst, hospital, solutions, medhx, emr, electronic, medical records, reconciliation
    
DrFirst
Published By: IBM     Published Date: Jul 28, 2016
Read this white paper to discover how predictive analytics and cognitive commerce make it possible to get instant access to integrated information and actionable insights so you can deliver superior-and profitable-interactions with customers. You'll learn: What it takes to uncover hidden trends and explore relationships across disparate data sources using natural language queries Ways to use in-depth insight to create highly relevant campaigns and content that's aligned with individual customer behaviors and preferences How to take product recommendations to new levels of accuracy with pinpoint prediction and targeting.
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ibm, commerce, analytics, business insight, business analytics, business advisor, commerce data, predictive analytics
    
IBM
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