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itil v2

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Published By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
Tags : 
asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm
    
ASG Software Solutions
Published By: XaSystems     Published Date: Aug 16, 2007
This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.
Tags : 
itil, faq, faqs, frequently asked questions, it infrastructure library, xa systems, xasystems, best practices
    
XaSystems
Published By: XaSystems     Published Date: Aug 16, 2007
This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts.  In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
Tags : 
itil, it infrastructure library, xa systems, xasystems, best practices, infrastructure, itil v3, itil v2
    
XaSystems
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