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Results 326 - 350 of 638Sort Results By: Published Date | Title | Company Name
Published By: JBoss Developer     Published Date: Oct 21, 2016
Digital transformation (DX) is the continuous process by which enterprises adapt to or drive disruptive change by leveraging digital competencies, such as harnessing sensor data or using location, customer profile, and a mobile app to make shopping recommendations. DX reshapes the organization's culture where required; leverages existing processes, systems, and assets; and creates net-new digital capabilities as needed. With DX, there is the need to embrace new business models and new architectures and technologies that will help an enterprise with customer-facing innovation as well as transition existing systems, processes, organization structure, and relationships to support the transformation.
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api, market intelligence, advisory services, digital transformation, data
    
JBoss Developer
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
For the most part, even companies using sophisticated technology to provide consistent access and answers across channels still view customer service through a traditional lens of serving the needs of the customer—despite its usefulness in marketing, building brand equity, up- and cross-selling and driving loyalty, as well as capturing the voice of the customer for product and service improvement and new product and service ideas. Even when serving customers is seen as a strategic goal for the entire organization, few companies seem to be leveraging customer service as a true organizational
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oracle, service cloud, customer service, customer engagement
    
Oracle Service Cloud
Published By: 8x8 Inc.     Published Date: Feb 17, 2017
This Frost & Sullivan paper will outline the difficult challenges faced by all businesses—in a variety of industries and sizes—in creating an exceptional customer experience; discuss the value of a contact center that also supports all channels of choice, disaster recovery, data analytics, and leveraging back-office workers; stress the need for cultural change throughout the organization to truly meet today’s customers’ expectations; and offer best practices recommendations for taking the lead in creating a customer journey that engenders loyalty, delivers total satisfaction, and drives revenues.
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frost & sullivan, contact center, customer engagement, cloud, culture gap, scalability, omnichannel, digital tranformation, customer experience
    
8x8 Inc.
Published By: InfoPro Learning     Published Date: May 24, 2017
Learning content is an investment and with most companies having a portfolio of over $18 million tied up in content, this represents a significant investment. Unfortunately, this investment depreciates at an alarming rate. In fact, most content is completely unusable for any number of reasons after only four years. Infopro Learning has created a guide that helps companies to extend the shelf life of their content using a modernization strategy. This strategy not only applies to the one-time effort of updating legacy content, but it also provides information about how to future-proof new content. In addition, companies that follow the modernization strategy can significantly decrease content production costs and timelines by leveraging evergreen content that already exists in their training portfolio.
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elearning, content development, learning content development, learning strategy, content modernization, web based training, corporate training, training programs, training content, content library, wbt
    
InfoPro Learning
Published By: Microsoft     Published Date: Jul 20, 2018
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by shifting some or all their management and operations from on-premises, hosted, and outsourced implementations to Azure’s infrastructure-as-a-service (IaaS) offering. The purpose of this study is to give readers a framework to evaluate the potential financial impact, or ROI, of leveraging Azure IaaS for their organizations. Benefits gained by interviewed customers that migrated or re-architected some or all workloads from on-premises to IaaS include: › Greater revenue opportunities from business-to-business (B2B) and customer web channels with a solution that is more mobile and reliable, and meets scale and seasonality needs. › Increased profits from those revenues. › Improved production efficiency. › Reduced datacenter, IT resource, and outsourcing costs. › Easier and faster software and hardware management (such as p
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Microsoft
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Download this whitepaper to learn 11 ways that you can leverage remote agents.
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remote agents, home agents, customer experience, customer contact, contact centers, business technology
    
Interactive Intelligence
Published By: Hacker Group, Inc.     Published Date: Jan 27, 2012
Finding your specific target has always been the real key to getting great results. Technology now allows marketers to create, maintain and learn from "big data" about their customers and prospects. This paper shows you how.
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database marketing, marketing ideas, marketing plan, marketing tools, integrated marketing, marketing strategy, marketing campaign, strategic marketing
    
Hacker Group, Inc.
Published By: Mainline Information Systems     Published Date: Oct 20, 2009
This webcast will cover the best practices & benefits of virtualization & consolidation strategies.
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virtualization and consolidation, mainline information systems, server, storage virtualization, tco, roi, security, servers
    
Mainline Information Systems
Published By: IBM     Published Date: Mar 28, 2008
In the beginning, an SOA-based approach was used for projects in individual departments, usually for those with high returns, short-term rewards, and relatively low risk, with typically a high degree of new development. But as the value of the SOA concept has become more apparent and its tools have grown in both scope and robustness, organizations are applying them more broadly, to organizational-size problems and mission critical issues, leveraging more and more existing code and production systems.
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IBM
Published By: IBM     Published Date: Feb 02, 2009
A comprehensive solution for leveraging data in today's retail environment. From customer data to product placement statistics, retail organizations are constantly juggling information. As the sheer amount of data continues to grow, it becomes increasingly difficult to manage. Not only does data come in many different forms—such as reports, memos and e-mails—but often it’s scattered across multiple repositories.
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ibm, ibm balanced warehouses, ibm master data management server, ibm omnifind, ibm industry data models, dynamic warehousing, retail buyer’s guide, leveraging data, customer data, product placement statistics, data management, scalable system, customer relationships, cross-sell, up-sell opportunities, db2 warehouse, oltp-based transactional data server, information management software, enterprise applications
    
IBM
Published By: IBM     Published Date: Feb 02, 2009
A comprehensive solution for leveraging data in today's financial industry. Most organizations realize that the key to success lies in how well they manage data—and the banking industry is no exception. From customer statistics to strategic plans to employee communications, financial institutions are constantly juggling endless types of information.
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ibm, information management software, leveraging data, dynamic warehousing, data management, improve customer service, real-time risk analysis, analytics capabilities, information on demand framework, ibm db2 warehouse, ibm master data management server, ibm omnifind, ibm industry data models, ibm balanced warehouses, oltp-based transactional data, enterprise applications, compliance
    
IBM
Published By: IBM     Published Date: Jun 24, 2009
WebSphere Portal remains IBM's strategic front end for SOA. It enables our clients to closely align their business objectives on standards-based platforms with role-based delivery of composite applications across and beyond their enterprise. At the end of June we delivered a new version of WebSphere Portal Version 6.1. This release significantly improves performance by tapping into the 64-bit capabilities of the IBM System z platform. Click here to learn more!
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websphere, portal, version 6.1, web 2.0, web interfaces, intuitive applications, enhanced web 2.0, ibm, business applications, leveraging, ibm, system z, platform, mission critical applications, web facing, workloads, z/os, ibm racf, workload manager, soa
    
IBM
Published By: IBM     Published Date: Jun 24, 2009
Improving access to core applications and data is just one of many mandates facing IT, along with improving collaboration, reducing administration costs and improving performance. Fortunately, shops running System z have an advantage. You can integrate and enhance your System z assets faster when you use the version 6.1 update to IBM WebSphere Portal on z/OS. Use it to quickly deploy business applications across the enterprise, reduce costs and increase flexibility with workloads centralized on System z.
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websphere, portal, version 6.1, web 2.0, web interfaces, intuitive applications, enhanced web 2.0, ibm, business applications, leveraging, ibm, system z, platform, mission critical applications, web facing, workloads, z/os, ibm racf, workload manager, soa
    
IBM
Published By: IBM     Published Date: Oct 09, 2009
Succeeding in today's economy not only means utilizing technology to create intelligent, instrumented and interconnected solutions, but leveraging technology to optimize costs and do more with less. This brochure describes how the 3 key attributes of IBM's application foundation help deliver higher quality of service at a lower cost than JBoss.
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websphere application server, ibm, jboss, application foundation, open source, tco, configuration, oss
    
IBM
Published By: IBM     Published Date: Nov 17, 2009
This paper provides an overview of what is required to create an environment to leverage information dynamically for innovation and competitive advantage.
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content management, information management, data integration, ibm, li campaign, ibm li, leveraging information, data management
    
IBM
Published By: IBM     Published Date: Nov 17, 2009
This report describes a study of attempts by organizations to improve decision-making through the use of information, among other interventions.
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ibm, organizational performance, business information systems, decision making, automating process, process efficiency, leveraging info
    
IBM
Published By: IBM     Published Date: Nov 24, 2009
This paper is aimed at IT architects and managers who need to understand how IBM CICS Transaction Server can be used in a modern service oriented architecture (SOA) enterprise solution.
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ibm, leveraging middleware, system z software, soa enterprise, websphere, db2, cics transaction server, ims, websphere mq, renault, workload management, websphere, transaction server, service oriented architecture
    
IBM
Published By: IBM     Published Date: Nov 24, 2009
Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
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ibm tivoli, leveraging middleware, service management, system z, new enterprise data center, business continuity management, security, process automation, business continuity, itil
    
IBM
Published By: IBM     Published Date: Feb 03, 2010
This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
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ibm ep, empowering people, service provider, collaboration, web 2.0 environment, innovation factory, telecommunication, web services
    
IBM
Published By: netForensics     Published Date: Jan 04, 2008
To manage threats to the enterprise and successfully meet compliance challenges, organizations need a comprehensive security strategy that can successfully do battle with inside as well as outside threats. Today, companies are increasingly leveraging security information management (SIM) solutions to build a clean, concise, and manageable process for dealing with the tremendous volumes of raw security information from disparate devices, applications, and databases.
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monitoring, hackers, internal threats, bad employee, identity theft, data protection, hacker, security management, sim technology, compliance, fraud, netforensics, network security, access control, hacker detection
    
netForensics
Published By: BrightCove     Published Date: Nov 26, 2008
With the rapid growth of online video, more and more B2B marketers are using video to drive results and ROI throughout the customer lifecycle. Because video enables marketers to tell more engaging stories about their businesses, brands and products, video has quickly proven to be one of the most successful ways of acquiring, interacting with and converting new customers. With this white paper, you will see case studies from successful video marketers and discover 5 ways you can begin leveraging online video today .
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brightcove, video imperative, branding & awareness, video advertising, online video platforms, google analytics, enterprise applications
    
BrightCove
Published By: NeoSpire Managed Hosting     Published Date: Sep 01, 2009
How can a company decide what the right decision is when it comes to outsourcing? A growing percentage of companies are reaping the benefits of leveraging technology to streamline business operations and automate their business processes to create greater efficiencies by turning to outsourced web hosting. In today's economy, more and more small to medium sized businesses with no IT staff, or an already over-burdened IT staff, are finding there is no other choice. However, even with companies that have the resources necessary to host their own websites are looking to outsource their hosting needs. For these companies not resources, but the issue of ensuring that the hosting environment is secure, reliable, and scalable is why they look towards outsourcing. Learn the pros and cons of outsourcing and how NeoSpire can help.
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web hosting, neospire, microsoft sql server, oracle, mysql, hosting options, security, costs, minimal operating costs, freeing assets, aberdeen group, software outsourcing, web development, web services
    
NeoSpire Managed Hosting
Published By: Epicor     Published Date: Feb 22, 2010
This white paper details how Web 2.0 technologies support business strategies by improving efficiency, productivity, and collaboration.
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epicor, web 2.0, enterprise applications, productivity, business application, it management, integration, soa
    
Epicor
Published By: IBM Corporation     Published Date: May 26, 2010
An interactive collateral and video tool that helps explain in a unique way IBM's Smart Archive strategy -- the comprehensive approach that combines IBM software, systems and service capabilities designed to help you extract value and gain new intelligence from information by collecting, organizing, analyzing and leveraging that information.
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ibm filenet, smart archive strategy
    
IBM Corporation
Published By: GoToMeeting     Published Date: Oct 08, 2013
The traditional drivers of growth are no longer enough. That's why top-performing companies are working with their own customers to find new ways to grow. Firms will need to co-create new sources of revenue by understanding, leveraging, aligning, and executing together with customers and partners along their value chain. This Summit Group brief explores what leading companies are doing differently to build profitable relationships, counter commoditization and accelerate growth.
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horizontal value creation, the summit group, co-innovation, innovation, co-innovation, strategy, growth, business technology
    
GoToMeeting
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