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CWJobs Whitepaper Directory

Choose from hundreds of technology whitepapers from leading industry experts including IBM, Cisco, Symantec and Citrix.

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Results 251 - 275 of 526Sort Results By: Published Date | Title | Company Name
Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
    
LogMeIn
Published By: Outreach.io     Published Date: Apr 09, 2018
Modern business-to-business (B2B) buyers have unprecedented access to information to support their buying process and, as a result, have become more self-reliant in the evaluation process. This has made B2B sellers’ jobs harder; not only do they have less control in earlier stages of the sales cycle, but they have to work harder to connect and engage with buyers, turning prospects into customers. Sales technologies have helped modernize how sellers and sales leaders manage their pipelines and execute contracts, but technology gaps around engagement persist, making it difficult for sellers to keep pace with, connect with, and support buyer engagement. The common outcome: Sellers become slaves to their CRM systems, focused more on updating reports and logging their activities than they are in driving business results.
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Outreach.io
Published By: Proofpoint     Published Date: Dec 21, 2018
If you’re like most IT leaders, you’re invested heavily in the latest security tools. Yet you’re still inundated with ransomware and other advanced malware, credential phishing, email fraud and more. You’re spending more time dealing with a growing volume of threats. And you’re seeing a shrinking return from your security investments. That’s because most of today’s attacks play off human weaknesses. Download this whitepaper today to find out the top tips on how to choose tools and solutions to improve behaviours and outcomes.
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Proofpoint
Published By: MeQuilibrium     Published Date: Jul 25, 2018
In today’s competitive work environment, attracting and retaining top talent is paramount and expensive. Companies recruit high performing employees with deep experience, invest in training, and reward outcomes. Yet while talent and experience are critical, new evidence suggests those attributes may not be enough. It’s not simply how well a person can perform in a typical situation, but how quickly they can return to high performance after an inevitable setback. Resilience is the ability to become strong, healthy or successful again after something bad happens. It includes (learnable) cognitive and emotional skills that reduce the degree and duration of episodes of discouragement, reluctance or defeat that often follow negative events. A resilient worker will quickly put the event in perspective and search for alternative solutions while their less-resilient colleagues experience a letdown or assign blame. This paper describes how resilience, measured by the meQ Score, corresponds to w
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MeQuilibrium
Published By: Global Software     Published Date: Aug 13, 2018
Humans excel at tasks that require creativity, the opportunity to respond to the unexpected, and general attentiveness to the surrounding environment. Technology and machines, on the other hand, are built to process a lot of information quickly without getting bored; technology reliably completes the task it is assigned without deviation. The most powerful approach to adding technology to a team takes the strengths of both humans and technology into account and from that, creates a superior, collaborative system. For example, reporting software such as Spreadsheet Server and Atlas for Dynamics AX/365 by Global Software, Inc. both serve as machine learning intelligence that uses automation to reduce errors, while at the same time preserving humans’ ability to create reports and outcomes from the data the way they need to see it.
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technology, machines, dynamics, global, software
    
Global Software
Published By: Oracle     Published Date: Jun 04, 2019
Finance teams are the new drivers of innovation. In this talk, IDC and Oracle discuss how you can get your organisation ready for it – and how you can ensure its success. Watch the video now to learn: • How to put a funding model in place for digital • How soon to expect ROI • How to forecast and measure digital outcomes Watch Now
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Oracle
Published By: Oracle     Published Date: Mar 13, 2019
Finance teams are the new drivers of innovation. In this talk, IDC and Oracle discuss how you can get your organisation ready for it – and how you can ensure its success. Watch the video now to learn: • How to put a funding model in place for digital • How soon to expect ROI • How to forecast and measure digital outcomes Watch Now
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Oracle
Published By: Expert System     Published Date: Jul 18, 2019
If we could predict the future, there would be no Vegas, or at minimum a much poorer version. Weather would cause fewer surprises and the World Series, the Davis Cup, the Stanley Cup, the World Cup, the Daytona 500 and the Super Bowl --despite the not so predictable commercials-- would not be nearly as interesting to watch. In today’s world, there are so many variables, nuisances and unknowns, it is impossible to see into the future and accurately predict a future outcome. If humans could accurately and reliably predict the future, it would be like gaining advanced access to tomorrow’s stock prices. Those with access would retire rich the day after tomorrow.
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Expert System
Published By: Vonage Business     Published Date: Jan 15, 2019
In this eBook you’ll learn: The immediate benefits of deploying unified communication applications and platforms How UC application integration struggles can be addressed with UCaaS Why businesses are embracing game-changing technologies across UCaaS and CPaaS How adopting application programming interfaces (API) can help drive better business outcomes
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Vonage Business
Published By: CA Virtualization/Automation     Published Date: May 16, 2011
This webinar will explain the key phases of virtualization maturity, outline the critical maturity challenges, and provide you with a step-by-step guide to building your virtualization maturity and maximizing your virtualization outcomes.
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ca webcast, virtualization outcomes, virtualization maturity, maximize virtualization, virtualization automation, servers, virtualization
    
CA Virtualization/Automation
Published By: Intacct Corporation     Published Date: May 07, 2015
Learn how you can quickly and clearly capture, validate, quantify, and report on the appropriate outcome metrics. And learn how the right financial management solution will position your organization for greater efficiency, greater growth, and, ultimately, greater success. Forward-thinking nonprofits are focusing on measuring outcomes. Download this white paper to discover: • What outcome metrics are—and why you need them • The differences between performance vs. outcomes • Which metrics are most important to your organization • How to get started (hint: gently)
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reporting, outcome metrics, financial management solution, nonprofit, funders, small business, finance
    
Intacct Corporation
Published By: Allscripts     Published Date: May 01, 2014
Virdee Medical, a busy private pediatric practice, traded paper charts for a hosted Allscripts solution in 2010. Now, with the improved efficiencies of Allscripts Professional in a hosted environment, Virdee Medical can focus more intently than ever on providing the highest quality patient care.
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allscripts, virdee medical, ehr, practice management, electronic health record, time and investment, pediatric practice, allscripts professional
    
Allscripts
Published By: Allscripts     Published Date: May 01, 2014
Know when, why and how your current EHR platform may fall short of delivering a transformative community of care—and develop a new value-based care model that elevates population health and grows revenue across your organization.
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allscripts, ambulatory ehr, ehr platform, grow revenue, population health, replace ehr, it systems, deploy
    
Allscripts
Published By: beBetter     Published Date: Jan 16, 2013
This white paper explains how to tie wellness program outcomes to a benefit plan with premium differentials. Many organizations are now using this benefits strategy to drive health care accountability and choice. Learn the laws and best practices.
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wellness programs, workplace wellness, wellness strategy, health outcomes, tobacco cessation, human reources, hr management, business issues and trends
    
beBetter
Published By: CareCloud     Published Date: Jan 08, 2014
The power of analytics is undeniable, but before moving your practice into the future you should know where you stand today. This whitepaper will teach you to implement a healthcare analytics strategy at your practice, which is essential to improving productivity, increasing profitability and improving patient outcomes. Download this white paper and learn how to: • Assess and improve healthcare analytics reporting capabilities • Optimize medical practice efficiency in real-time • Evaluate what you need from the right analytics system • Manage patient populations more effectively • Maximize profitability through data-driven decision-making, and more.
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carecloud, actionable analytics, real time, business intelligence, meaningful use, patient data, information technology, practice management
    
CareCloud
Published By: Aon Hewitt     Published Date: Nov 16, 2016
The research is clear, organizations that create a culture of engagement see stronger business performance including customer satisfaction, sales, operating margins and shareholder value. This article explains the 5 Habits Best Employers practice to improve employee engagement and drive better business outcomes.
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aon, best employers, customer satisfaction, operating margins, employee engagement, human resources
    
Aon Hewitt
Published By: Spredfast, Inc.     Published Date: Jun 30, 2014
In the world of social sponsorships today the key to success is not just awareness but recognition. The path to recognition – which drives important outcomes like brand recall, consideration, and ultimately sales – requires new thinking and strategies in how to create inventive, relevant consumer experiences. Download now to learn the 5 ways to get your social brand noticed!
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spredfast, social, social brand, sponsorship, recognition, consideration, consumer experience, emerging marketing
    
Spredfast, Inc.
Published By: Polycom     Published Date: Mar 13, 2015
The days are gone when health issues would be treated clinically in isolation from the many other factors that affect the wellbeing of individuals and communities. Today, the rising costs of health care, an aging population and increasingly complex chronic health problems are driving greater focus and attention on population health — the health outcomes of a group of individuals within a population. Indeed, these days more proactive approaches to health care and care delivery are identifying the social determinants of health for various populations such as environmental conditions, economic status, and access to resources and support.
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health problems, social care, readmission, hospital, video solutions, telehealth, improving costs, aging population
    
Polycom
Published By: Riverbed     Published Date: Feb 15, 2018
Applications underpin today’s cloud and digital transformation initiatives. As a result, it’s imperative for modern IT organizations to implement a holistic, expert approach to managing applications for maximum performance and optimal business execution. Read this insights paper from ESG and Riverbed to discover: How performance management expertise drives critical business outcomes. Why mature organizations are better equipped to embrace DevOps and other modern IT practices. What tools, factors, and behaviors correlate to expert performance management practices.
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Riverbed
Published By: CA Technologies     Published Date: Jun 03, 2015
"Enterprises that depend heavily on IT to deliver services to customers are constantly driven by market pressures to better develop and release new software features to meet growing demands. Facilitating the collaboration between development and IT operations and bringing application to market faster with high quality are crucial to today’s business success. This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You’ll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes."
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CA Technologies
Published By: Pega     Published Date: Sep 11, 2015
Download Dynamic Case Management For Dummies, and: -Get to know DCM, software that helps people get work done to optimal outcomes -Expect the unexpected — DCM improves the efficiency of both planned and unplanned work -Improve customer experience — DCM manages work across silos and ensures that nothing falls between the cracks -Bring DCM to your business — discover how you can use DCM to lead change in the enterprise
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Pega
Published By: Genesys     Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with Microapps
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ai solutions, customer experience
    
Genesys
Published By: Genesys     Published Date: Jun 11, 2018
When you can anticipate customer needs, you can provide a customer experience that reduces frustration, increases satisfaction and creates better business results. Genesys Altocloud uses live analytics, powered by machine learning, to give you real-time insight into the customer experience. You can anticipate customer behavior, personalize journeys and use feedback to continuously tune your analytics to achieve desired business outcomes. Download the white paper and learn how to make better use of your analytics: • Automate responses that optimize the journey • identify and engage with customers before they contact you • Use predictive analytics and machine learning to drive outcomes
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customer needs, customer experience, customer behavior, customer journey
    
Genesys
Published By: Reputation.com     Published Date: Jun 29, 2018
HCAHPS is the barometer for understanding a patient’s hospital experience. But can you predict the outcome of your patient satisfaction surveys by reading online reviews from past and present patients? And more importantly, does improving your hospital’s online reputation improve HCAHPS scores? Yes. Reputation.com’s Data Science team, led by Brad Null, Ph.D, analyzed two years of HCAHPS hospital survey data from The Centers for Medicare and Medicaid Services, across more than 4,800 hospitals. The team reviewed the data alongside online reviews, ratings and rankings for those same hospitals, and made some significant discoveries: • Online reviews provide early warning of issues that may impact patient experience, giving hospitals the opportunity to identify and address those issues before patient satisfaction scores suffer. • By continually monitoring, managing, requesting and responding to patient reviews, a healthcare organization can address negative feedback that impacts HCAHPS resu
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Reputation.com
Published By: Forcepoint     Published Date: Jun 06, 2019
Unlike traditional network architectures, software-defined wide-area networking (SD-WAN) makes it possible to harness existing network technology to better align operations and business policies. While many companies identify a need to evolve to SD-WAN, they are not always convinced SD-WAN can deliver the necessary enterprise capabilities. Join us for a webinar with Link-Connect to learn how they use Forcepoint NGFWs to deliver enterprise-class SD-WAN to manage more than 400 sites from a single management console. In this webcast, learn how Forcepoint NGFW: Simplifies operations. Management is easier with central management, visibility and hierarchical policies. Saves investment dollars. Smarter use of capacity and the ability to visualize and prioritize traffic reduces connectivity costs. Boosts business outcomes. Optimized capacity, increased security and ensured high availability
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Forcepoint
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