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proactive

Results 151 - 175 of 434Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
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artificial intelligence, customer experience, customer journey, self-servic e, personalization
    
Genesys
Published By: Jamf     Published Date: Aug 12, 2019
IT administrators must not only respond quickly to security issues, but also proactively guard against them. And, while Apple has invested a great deal in its security features, no operating system is immune to security challenges. But don’t worry. Jamf put together a comprehensive Apple security guide to ensure your Mac, iPad, iPhone and Apple TV devices remain protected.
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Jamf
Published By: Service Now     Published Date: Jan 26, 2018
At the highest level of organizations, a new management directive has emerged to meet the changed nature of customer demands and interactions as well as the need to differentiate within the market. This directive has one goal: providing a differentiated customer service experience. As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience that creates a "relationship" based on intangible benefits that their customers will find hard to give up. While this vision is theoretically sound, it requires a significant tactical shift in business thinking and processes. The modern customer's habits and service requirements have changed radically. Meeting these needs challenges many historically held beliefs and practices regarding the customer and modes of interaction.
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Service Now
Published By: HireVue     Published Date: Aug 10, 2018
In retail, your people are your greatest asset. In this eBook you'll learn how to proactively drive revenue with recruiting, and how to prove the value of your efforts. Expect to learn: • 3 ways to calculate the ROI of your recruiting • How you can use the candidate experience to generate revenue • How to use the hiring process to decrease employee turnover • 2 approaches that remove the hiring burden on store managers Want to start driving revenue through your retail recruiting? Download the free eBook now!
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HireVue
Published By: Google Chrome Enterprise     Published Date: May 04, 2018
"Chrome Browser provides secure, trusted access to data, apps, and cloud services, connecting employees on any device to a new generation of powerful tools for work. With proactive securitymeasures protecting them while they work, users get a consistent, customizable experience whenever and wherever they access it."
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Google Chrome Enterprise
Published By: LogMeIn     Published Date: Feb 27, 2018
The rise of mobile devices have changed the way we communicate, the way we work, and the way we shop. Mobile devices give power to the consumers. Constant connectivity allows for easy access to endless information providing customers with multiple purchase options. In eCommerce, mobile shopping is sharply rising. According to Forrester, 29% of all U.S. eCommerce transactions will occur on a tablet or mobile phone this year, totaling $114 billion. By 2018, that percentage will rise to 54% of the total $414 billion in eCommerce sales.i All of this information points to the fact that mobile is not just a trend, it's a reality. A reality that forces businesses to change the way they engage with their customers.
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mobile, applications, reporting, deployment, chat, device
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
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north face, online, customer, products, engagement, professional
    
LogMeIn
Published By: TIBCO Software     Published Date: Feb 26, 2019
Digital Transformation of America's largest family controlled financial services institution with a history dating back to three generations. Learn how the role of data changed at the bank during a continued evolution of customer experience. First Citizens Bank has been using TIBCO's integration and advanced analytics technology to provide a seamless, consistent, customer self-service experience, to tackle fraud, or to provide more accurate and proactive financial services.
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financial services, digital transformation, banking, fraud
    
TIBCO Software
Published By: TIBCO Software     Published Date: Mar 04, 2019
A perfect storm of legislation, market dynamics, and increasingly sophisticated fraud strategies requires you to be proactive in detecting fraud quicker and more effectively. TIBCO’s Fraud Management Platform allows you to meet ever-increasing requirements faster than traditional in-house development, easier than off-the-shelf systems, and with more control because you’re in charge of priorities, not a vendor. All this is achieved using a single engine that can combine traditional rules with newer predictive analytics models. In this webinar you will learn: Why a fraud management platform is necessary How to gain an understanding of the components of a fraud management platform The benefits of implementing a fraud management platform How the TIBCO platform has helped other companies Unable to attend live? We got you. Register anyway and receive the recording after the event.
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TIBCO Software
Published By: Masergy     Published Date: Aug 01, 2019
Benefits abound when shifting from fragmented, reactive CX to streamlined, proactive one
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Masergy
Published By: CA Service Assurance     Published Date: Sep 16, 2010
CA Technologies Newsletter featuring Gartner Research. This publication, enhanced by Gartner research, reveals how to take a proactive IT approach which ensures visibility and control during the adoption of virtualization and cloud environments.
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apm, application performance, ca technologies, service delivery, application delivery, user experience, gartner, business services, service management, cloud computing
    
CA Service Assurance
Published By: M86 Security     Published Date: Nov 02, 2010
This white paper examines the Crimeware industry and the Web-based methods currently used to sustain cybercrime.
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m86 security, real-time code analysis, malware threats, cybercrime, anti-virus, anti spam, anti spyware, anti virus, internet security, security management
    
M86 Security
Published By: Blue Coat Systems     Published Date: Oct 24, 2011
Learn how to proactively address the latest trends in WAN traffic. Tomorrow is here: video, Web 2.0, and SaaS applications are overtaking the WAN.
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blue coat, wan optimization, secure web gateway, application performance monitoring, network architecture, network management, network performance, network performance management, vpn, wide area networks, productivity, project management, service management, cloud computing, content management, infrastructure, design and facilities
    
Blue Coat Systems
Published By: Aspect Software     Published Date: Feb 11, 2014
Learn the four reasons why proactive customer care translates to better customer retention and better branding for your organization.
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aspect software, customer care, customer service, customer loyalty, customer service representatives, csr, it management
    
Aspect Software
Published By: Polycom     Published Date: Mar 13, 2015
The days are gone when health issues would be treated clinically in isolation from the many other factors that affect the wellbeing of individuals and communities. Today, the rising costs of health care, an aging population and increasingly complex chronic health problems are driving greater focus and attention on population health — the health outcomes of a group of individuals within a population. Indeed, these days more proactive approaches to health care and care delivery are identifying the social determinants of health for various populations such as environmental conditions, economic status, and access to resources and support.
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health problems, social care, readmission, hospital, video solutions, telehealth, improving costs, aging population, economic status, data management, research
    
Polycom
Published By: Riverbed     Published Date: Feb 15, 2018
To stay ahead in today's hybrid network, you need a lens into the end user's experience as well as an understanding of the dependencies between your applications and network. With this approach, you are alerted to issues before the business is impacted and problems are resolved faster. This eBook details what you need to know to select a best of breed network performance management solution and outlines the critical capabilities required for deep application visibility across virtualized, hybrid and cloud networks no matter where a user is located. Read this book and: Discover best practices - for proactive network monitoring and fast troubleshooting Learn how to stay ahead of application performance issues with increased visibility Increase productivity and a higher ROI - with automatic discovery, end-to-end monitoring, reporting, analytics and faster MTTR Ensure your approach is a proactive mode Study the evaluation checklist - select the best solution for your needs
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Riverbed
Published By: SolarWinds     Published Date: May 18, 2015
Monitor website availability and performance across Web pages and infrastructure elements. Learn how to proactively monitor five key areas of website performance issues caused by front-end components. With monitoring, you can proactively detect bottlenecks to find out whether the increase in server-side processing is due to the Web server or due to a front-end.
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website availability and performance, infrastructure elements, five key areas, detect bottlenecks, server-side processing, it management
    
SolarWinds
Published By: NuCompass     Published Date: Oct 25, 2017
Relocation isn’t an everyday event for your employees. It’s one of the most stressful life events, and it can very easily spill into work. When that happens (and it inevitably will), your organization and your relocation provider have to be prepared. That’s why it pays to build a relationship early with your provider. If you spend the time preparing for relocation hiccups, you can proactively prevent some and be ready to take care of the rest. In this white paper, we will give you seven steps to follow to build a better partnership with your relocation provider, including: ? Understanding the significance of relocation ? Learning from successes and failures ? How to approach policies ? Personalizing your approach Download the white paper now!
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NuCompass
Published By: U.S. Cellular     Published Date: Jun 13, 2016
Take your operations to the next level. Learn how fleet management solutions can help your business save time and money with features such as: • Real-time, location monitoring • Automated alerts for proactive vehicle maintenance • Route optimization See examples from different industries, ideas for overcoming common implementation challenges and strategies for adopting your own fleet management program. Download now.
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us cellular, business solutions, fleet management, best practices, fleet management programs, location monitoring, route optimization, vehicle maintenance, knowledge management, enterprise applications, business technology
    
U.S. Cellular
Published By: 8x8 Inc.     Published Date: Aug 09, 2017
Do you know what happens when a customer connects with your contact center? Not just the way in which he or she is routed to an agent, or the information accessed during the interaction— but what really happens in the conversation that makes the encounter an exceptional one? Do you have any insight into how your agent responded to that individual user, or a way to proactively ensure that other prospects and customers on any channel can have a consistent and positive experience? Are you leveraging all employees in your organization who have a stake in the customer experience, either directly or because their job influences the process? Do you feel confident that you have every metric at your disposal to make the best business decisions? Download now to learn more!
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modern customer, contact center, customer engagement, branding
    
8x8 Inc.
Published By: Forcepoint     Published Date: May 14, 2019
Things are not as they used to be in the enterprise. Today’s employees are mobile, they’re storing and accessing data in cloud apps, and are in disparate networks. While the present-day digital world has changed, the objective of data protection has not: you must still ensure the security of your critical data and intellectual property. However, the threat-centric security approach, with its static policies forces decisions about cyber activity with no insight into the broader context. The result is a disproportionate number of flagged activities, overwhelming security teams who have no way to understand the ones most worthy of investigation. Read Rethinking Data Security with a Risk-Adaptive Approach to learn how a human-centric, risk-adaptive approach can help your organization be more proactive in order to: • Automate policy enforcement to deter data loss events • Reduce the number of security alerts • Cut down on incident investigation time
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Forcepoint
Published By: ChannelAdvisor     Published Date: Jul 20, 2018
"If you’re an online retailer, you’re already familiar with the selling power of Amazon. With more than 310 million active user accounts and 44% of all online retail sales in the US going through the marketplace, this e-commerce giant’s influential position continues to expand. But for brands and retailers that want to succeed on Amazon, simply listing your products on the site is not nearly enough. In addition to being proactive and up-to-date with Amazon’s ever-evolving trends and requirements, you must also to take steps to ensure your products and brand stay one step ahead of competitors. In this eBook, we’ll share some of the most important strategies that online retailers and manufacturing brands should employ to succeed on Amazon including how to optimize your search terms and listings, maximize your advertising options, keep your products competitive and more. "
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ChannelAdvisor
Published By: Tenable     Published Date: Jan 25, 2019
"This Gartner report charts your course to the future of information security with Gartner’s “continuous adaptive risk and trust assessment” (CARTA) as your guide. This reports highlights a need for security and risk management leaders to embrace a strategic approach where security is adaptive, everywhere, all the time. Gartner calls this strategic approach ""continuous adaptive risk and trust assessment,"" or CARTA. By reading “Seven Imperatives to Adopt a CARTA Strategic Approach,” you will gain insight into CARTA and better understand the people, process and technical changes it calls for, including: -Replacing one-time security gates with adaptive, context-aware security platforms. -Continuously discovering, monitoring, assessing and prioritizing risk and trust — reactively and proactively. -Performing risk and trust assessments early in digital business initiatives, including development. -Instrumenting for comprehensive, full-stack visibility, including sensitive data handling.
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Tenable
Published By: Vehicle Tracking Solutions     Published Date: May 31, 2018
Download to learn more about why you need to be proactive about fleet maintenance management.
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Vehicle Tracking Solutions
Published By: ttec     Published Date: Jul 24, 2019
Let’s face it: in today’s B2B landscape, the buyers call the shots. Buyers today are proactive, research their own options, and often include many decision makers rather than just one who can be wooed on a golf course or over dinner. So, where does that leave the salesperson? To succeed in this new landscape, sales professionals must understand how the buyer’s journey has changed and unlock the advantages that data analytics and statistical modeling can offer. Sales and marketing teams must also learn how to align their efforts to present a truly coordinated experience. Read this paper to learn how to take advantage of untapped opportunities for helping sales teams evolve in today’s buyer-empowered landscape.
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ttec
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