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spoc

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Published By: Cisco     Published Date: Oct 06, 2015
Hear more about how Customer Engagement has evolved from 'carbon based interaction' (live contact centers) to 'silicon based interaction' (self service applications and communities), and how this is quickly becoming the new recipe for customer engagement success.
Tags : 
customer engagement, cisco, self service application, customer engagement success, contact centers, networking, it management, wireless, knowledge management, enterprise applications
    
Cisco
Published By: En Pointe Global Services     Published Date: Jan 25, 2010
So how do you make sure you will gain the benefits of outsourcing and avoid the pitfalls? We have done the research and drawn from our own experience to bring you.
Tags : 
en pointe global services, outsourcing, help desk, it service delivery, single point of contact, spoc, roi, software outsourcing
    
En Pointe Global Services
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