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Managing Business Service Performance in Complex Distributed Environments

White Paper Published By: ASG Software Solutions
ASG Software Solutions
Published:  Apr 30, 2008
Type:  White Paper
Length:  13 pages

In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance. Building performance management solutions around BSM helps IT maintain agility and deliver high levels of business service performance.

Tags : 
asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization