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The Next Frontier for Support Centers: Customer Experience Management

White Paper Published By: Citrix Online
Citrix Online
Published:  Jul 01, 2010
Type:  White Paper
Length:  10 pages

Customer experience is the most powerful tool available today for distinguishing your company from competitors. Each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support centre an extremely strategic contact point. This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: Why customer experience is the next frontier for support centres; How to strategically create and strengthen customer relationships; Tips for increasing your focus on customer needs.

Tags : 
citrix online tech, support center, customer experience management, contact center, crm